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Remote Desktop hangs when printing

Posted on 2013-02-01
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Last Modified: 2013-06-16
I have a situation where I have a Windows 7 client (64-bit) accessing / running an application via RDP (to a Server 2008 R2 box) and occasionally, the session will just lock up when trying to print something.

It seems like it happens more when they are trying to print multi-page reports as opposed to single page print jobs.

not even sure where to begin on this one

Any thoughts?
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Question by:teks14
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3 Comments
 
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Expert Comment

by:William Fulks
ID: 38844264
How is your printer setup? Is it connected locally so that it redirects via the RDP session? Is it possible to share your local printer and then add it to the server? We need a little more info about your current config.
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Author Comment

by:teks14
ID: 38844300
Yeah - sorry, I suppose that info would help. This particular printer is attached via USB directly to the PC that is RDP'ing into the server.

We use RDP to run an specific application, then print reports, etc locally. When printing, the printer shows up properly i.e (HP 1620 -> Redirected) or something like that - which tells me that the server is essentially redirecting the print request back to the local (DEFAULT) printer.

Occasionally the RDP session just locks up.....

additionally, when I request it to make multiple copies of a print job - it NEVER complies....it just always prints ONE copy regardless if i ask for 2 or 3.
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Accepted Solution

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William Fulks earned 500 total points
ID: 38844308
You could try going to HP.com and download the latest drivers for that printer.

Where is this server located in relation to your PC? Is it part of the same network, or are you using a VPN?
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