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Trouble Installing Software

Hello,

I am left scratching my head here.  I'm trying to install software on a Windows 7 Professional 64 bit machine and the installer errors out with the error shown in the image.

Expanding the details shows:

Error Code:     -5004 : 0x80070002
Error Information:
>SetupDLL\SetupDLL.cpp (3085)
PAPP:Gatekeeper Business Solutions, Inc.
PVENDOR:Gatekeeper Business Solutions, Inc. (http://www.gatekeepersolutions.com)
PGUID:7F91BD84-7F52-4E6E-B7EC-B9E4BE4E7EF9
$11.0.0.28844
@Windows XP Service Pack 1 (7601) BT_OTHER 58530.87

This is common to any 64 bit operating system in the office.  I have tried installing it as a local admin, domain admin and compatibility mode for Windows XP and nothing seems to work.

If anyone could shed some light on this error, it would be greatly appreciated.
gatekeeper-error.png
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FernandoClark
Asked:
FernandoClark
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1 Solution
 
IanThCommented:
are you trying to install something on c: in windows 7 the c: drive is locked down even from local admin you can amend it via safe mode c: permissions and add the local admin to c:\
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☠ MASQ ☠Commented:
It's certainly something stopping InstallShield from writing where it wants to.
Can happen with third party security software like McAfee too, if youre running this you might want to disable it for the install or whitelist InstallShield.
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ded9Commented:
It seems like earlier you might have partially installed some software... i mean the installation was not successfully becuase of which you cannot install any new software.

First enable all startup and services by launching msconfig....reboot system and then check whether u get installer popup....if you get it then complete the installation.

Then try installing gatekeeper

or
Follow this

http://support.microsoft.com/kb/310335


Reboot and then check...this applies to xp, and 7...try it.



Ded9
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David Johnson, CD, MVPOwnerCommented:
right click the installer and run as administrator
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FernandoClarkAuthor Commented:
Hello All,

Thank you for your suggestions thus far.

Running as administrator and disabling antivirus were the first things I tried.

The domain user in question is a local admin on that particular machine.  Checking the permissions of C: showed me that local administrators have full control.  This is true for SMB and NTFS permissions.

Ded9, your suggestion made sense to me and the registry key in question was present.  Following the KB article, I deleted the value.  Unfortunately, the issue persists.
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ded9Commented:
Did u enable all startup and serviers .....reboot and then check for any install shield popup.

Also in the screenshot ...what info do you get when u click on report and details...if possible post it here.




Ded9
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FernandoClarkAuthor Commented:
Report doesn't show anything.  Clicking details shows the message text in my initial post.


Error Code:     -5004 : 0x80070002
Error Information:
>SetupDLL\SetupDLL.cpp (3085)
PAPP:Gatekeeper Business Solutions, Inc.
PVENDOR:Gatekeeper Business Solutions, Inc. (http://www.gatekeepersolutions.com)
PGUID:7F91BD84-7F52-4E6E-B7EC-B9E4BE4E7EF9
$11.0.0.28844
@Windows XP Service Pack 1 (7601) BT_OTHER 58530.87
0
 
☠ MASQ ☠Commented:
It's definately an InstallShield problem

Can you try deleting the current InstallShield folder?

It should be at:
C:\Program Files (x86)\ Common Files\InstallShield\
Or possibly
C:\Program Files\ Common Files\InstallShield

And then retry the installation?
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David Johnson, CD, MVPOwnerCommented:
Have you tried running the installer in compatability mode for Windows XP SP3 ?
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ded9Commented:
Did u try steps posted by MASQUERAID



Ded9
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FernandoClarkAuthor Commented:
That did the trick!  Thank you very much for your help.
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