PCL XL error on HP 4050's
Posted on 2013-02-01
This past month we have been receiving printer errors. The first one, users have been calling in with this pop up that says "Interactive Detection Services". It doesn't stop them from printing or doing anything so we are able to close it. The problem we're starting to have now is that out HP 4050 printers are starting to print out this error:
PCL XL error
Position: (Always different)
We have other 4250's and 4350's that don't receive this error. After much googling, many say it's driver issues. We have already tried applying the most recent PCL6 UPD to them which does nothing. Some suggested to change the "Print Data Optimization" in the printing preference, which did nothing. Since their on the print server, if we setup direct IP printing to the printer, it prints fine. Others suggest to install the PCL5 driver, which in the long run will not work out since from reading, it does not like to print certain things on word documents.
Wierd thing is, certain PDF's will print out the error, some emails will print out fine, some not. (Always with a different "Position: #"
We are starting to get more and more calls about this so any suggestions would be much appreciated.
Thanks in advance!