Solved

Remote Desktop Services Licensing Issue

Posted on 2013-02-01
4
1,010 Views
Last Modified: 2013-02-14
We have a client trying to roll out remote desktop services on a windows 2008 r2 server. She bought the cals and got the license code from microsoft and plugged it in to the license manager. However, for some reason when I look in the RD Licensing manager, I see 10 OPEN licenses for "installed TS or RDS per User CALs" but none of them are getting issued to users.  Only these "Temporary TS or RDS per Device CALs" are being issued out. Why can't we get any of our open licenses that we purchased to be released to users and how do we clear all of these users stuck using the temporary licenses. THe big issue here is that most of the users using the temporary licenses have expired and can no longer RDP to the server because their license has expired.
0
Comment
Question by:StarfishTech
  • 2
4 Comments
 
LVL 23

Accepted Solution

by:
Ayman Bakr earned 334 total points
ID: 38846208
I see that you have bought per user licenses.

Are your 2008 R2 session host servers licensing mode set to Per User. You should check that setting on the session hosts in tsconfig.msc and rectify it if it is wrong. This can also be configured using GPO.
0
 
LVL 43

Assisted Solution

by:Steve Knight
Steve Knight earned 166 total points
ID: 38846215
that sounds most likely, i agree.  if the user has been issued a temporary license it should swap to a real one after it has been added so it is probably currently trying to get per-device license.
0
 

Author Comment

by:StarfishTech
ID: 38851519
OK, it does appear to be set ot "per device". So you are saying to change it to "per user"?
0
 
LVL 23

Assisted Solution

by:Ayman Bakr
Ayman Bakr earned 334 total points
ID: 38851978
Yes; you need to change it to "per user" matching your purchased licenses.
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

At the beginning of the year, the IT world was taken hostage by the shareholders of LogMeIn. Their free product, which had been free for ten years, all of the sudden became a "pay" product. Now, I am the first person who will say that software maker…
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question