We have a client trying to roll out remote desktop services on a windows 2008 r2 server. She bought the cals and got the license code from microsoft and plugged it in to the license manager. However, for some reason when I look in the RD Licensing manager, I see 10 OPEN licenses for "installed TS or RDS per User CALs" but none of them are getting issued to users. Only these "Temporary TS or RDS per Device CALs" are being issued out. Why can't we get any of our open licenses that we purchased to be released to users and how do we clear all of these users stuck using the temporary licenses. THe big issue here is that most of the users using the temporary licenses have expired and can no longer RDP to the server because their license has expired.