Exchange 2003 sending from Multiple Domains

I have a user that is under our Primary Domain ABC.com

This user however has an Email address under a different domain that is apart of our Exchange server and its called DEF.com. This user is able to send and receive emails just fine.

However just recently this user tried to send an email from DEF.com to XYZ.com and they never receive it, however if I send XYZ.com an email from ABC.com they do receive it.

When I go into the message tracking system and track messages sent from that user under DEF.com to XYZ.com it comes up blank.

But if I do message tracking from ABC.com it shows it was routed correctly to XYZ.com

So how can I track where DEF.com is ending up, its like it goes out and just disappears.
Neogeo147IT Systems AdminAsked:
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Neogeo147Connect With a Mentor IT Systems AdminAuthor Commented:
Ok I just did a test email from that user's account under our other domain name and also CC'd myself, I used the System Manager to track the message and it says:

The SMTP store delievered locally to me

SMTP: Started outbound transfer of message

Message transferred to spamfilter.(theredomain).net through SMTP


So this is what I wanted to see, they haven't sent back a message saying they have received it but I would think the Ball is no longer in my court, now its in theres, is that what you get from this?
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Is this Domain added to just the user or Recipient Policy as well ?
What changes were done recently some Upgrades\Updates ?

- Rancy
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Neogeo147IT Systems AdminAuthor Commented:
Yes it is hooked up to the policy
No upgrades or changes made
And it's only when sending to this one domain.
This user has no issues sending to any other domain but as soon as they send to that domain the email goes into there sent items

I did a smtp test email using telnet and it says ok to ehlo and queues the test email for delivery
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Simon Butler (Sembee)Connect With a Mentor ConsultantCommented:
If the message doesn't appear in Message Tracking, then it didn't go through Exchange. That means the message didn't submit for some reason - blocked etc. That will almost certainly mean looking at the workstation. Try it from OWA, as that doesn't involve the workstation at all.

Simon.
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Neogeo147IT Systems AdminAuthor Commented:
Yeah I've tried it through OWA as well and it still doesn't work, doesn't even show up in the message Tracking but if I CC myself to that email it will come to my email address just not the one in question
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Hope no AV or Filtering or SPAM server thats picking up emails before it hit the HUB server or no Transport rules or something

- Rancy
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Neogeo147IT Systems AdminAuthor Commented:
I have a barracuda spam blocker but I don't even see those emails showing up in there at all. Perhaps there going out like spam but it doesn't when I do it from my domain which is all under our Spam Blocker.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Is this between User and exchange as thats somewhere the emails are falling or being dropped

- Rancy
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Manpreet SIngh KhatraConnect With a Mentor Solutions Architect, Project LeadCommented:
Yes i agree if it shows left your server than not much you can do

- Rancy
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Neogeo147IT Systems AdminAuthor Commented:
Thank you all for the help but I was able to find it out by going back and using the Message Tracking System in Exchange.
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