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HP iLO will not start

Posted on 2013-02-01
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Last Modified: 2013-05-31
Good day. I have one server that every time I attempt to launch the iLO Configuration utility it does not launch. I can see both the GUI and the iLO applications in the task manager but nothing comes up. I also see that the the two files that get created in the C:\Program Files\HP\hponcfg when the applications opens are there but since I have to force quit the applications form the Task manager, they stay there permanently and the next time I try to start iLO, it creates new files.

Any idea what is going on?

I have attempted to restart the server with no luck. I am starting it "As Administrator". I am a domain admin as well. This is on a Windows 2008 R2 server. All my other servers work just fine.
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Question by:mig1980
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LVL 28

Expert Comment

by:becraig
ID: 38844819
Can you take a look at the eventlog on the server to see what errors the HP Ilo logs to the event log.
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Author Comment

by:mig1980
ID: 38844835
This is the only error I see:


Log Name:      System
Source:        NIC Agents
Date:          2/1/2013 10:30:53 AM
Event ID:      1291
Task Category: Service
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MS5.ms.ads
Description:
NIC Agent: Connectivity has been lost for the NIC in slot 0, port 2. [SNMP TRAP: 18012 in CPQNIC.MIB]
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="NIC Agents" />
    <EventID Qualifiers="50229">1291</EventID>
    <Level>2</Level>
    <Task>5</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-02-01T18:30:53.000000000Z" />
    <EventRecordID>150481</EventRecordID>
    <Channel>System</Channel>
    <Computer>MS5.ms.ads</Computer>
    <Security />
  </System>
  <EventData>
    <Data>0</Data>
    <Data>2</Data>
    <Binary>00000600000000000200</Binary>
  </EventData>
</Event>

I also noticed that I can't access the HP Insight Diagnostics Online Edition for Windows or the HP System Management. Basically can't access anything that point to localhost.
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LVL 28

Assisted Solution

by:becraig
becraig earned 63 total points
ID: 38844984
Try changing ports on your switch or verifying you have the latest drivers.

Have you recently applied any updates to your computer  ?


This might just be a network glitch of some sort I would also try a disable / enable of the adapter and reboot.
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Author Comment

by:mig1980
ID: 38844997
I ran the "Update Drivers" on the adapter and it stated that the latest driver was installed. I am confused though. I have two adapters showing in the Network connections section. One is disabled and another is enabled. Which one would this error be talking about?

All of the steps you mentioned above seem to require that I be physical at the site. I am not local hence need steps to take to do remotely. I won't be able to travel to the location until the end of the month.
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LVL 51

Expert Comment

by:Netman66
ID: 38862477
Is the iLO plugged into the network?

The two NICs are the integrated ones and if they are not teamed, then likely one is not plugged in and disabled.

As far as the localhost issue, I don't think I've seen the HP Management web applet ever work on our 2008R2 servers.  I'm sure it's probably the Enhanced Security in IE that is blocking, but I've never looked into it because we use an Insight Management server remotely that talks to the agents on each box.  I see the same info as if I could launch the local HP Management web applet.

You can try running the latest PSP for that server and even if it comes back as all detected items are current, you can force reinstall them to see if that corrects the issues.

What model Proliant is this?
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LVL 51

Assisted Solution

by:Netman66
Netman66 earned 250 total points
ID: 38862481
Something just caught my eye when I read your thread again.

You have an event for a connectivity issue on NIC2.  You also said it showed up as disabled in Network and Sharing.

Double-check to be sure the currently active NIC is at the top of the binding order.  If it isn't, move it up.  Reboot the server after this change.

Let us know.
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Author Comment

by:mig1980
ID: 38865811
Well, I checked the binding order of the NICs and the active NIC was second below the disabled NIC. I move it up and rebooted. No luck still.

When I launch the iLO GUI, after about 3 minutes I receive two errors stating that I should check the xmlerror and xmloutput files that were created. I check those and nothing shows. After about another minute or two, the GUI appears but if I click anything, it becomes non-responsive.  

I am at a remote site and can't physically check to see if it is plugged in. How can I check remotely to see if it is plugged in?

By the way, Enhanced Security on IE is disabled on this server. I have server other Win Server 2008 R2 servers and they all work.

The server is an HP Proliant DL380 G4
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LVL 51

Assisted Solution

by:Netman66
Netman66 earned 250 total points
ID: 38866626
Download the following:

http://goo.gl/2uo5V  <= latest firmware cd (obviously you need to be there or have a working iLO)

http://goo.gl/Lhpw4  <= latest Proliant Support Pack for your G4 running 2008 64-bit.

Update the firmware by booting from that disk.  Afterward, run the PSP from inside the OS.

Hopefully, that fixes your issues locally.  You need to RDP the server using the /admin switch to get into session 0 to run the PSP remotely (properly).

As for finding out if the iLO is connected, run a ping sweep using the Solar Winds free tool (http://www.solarwinds.com/products/freetools/ip-address-tracker/)  to gather up what is connected with an IP.  You should be able to determine what the iLO has for an IP if it is indeed connected.  From there you http into that IP.  If you don't have the Admin password for the iLO there is a method to reset it from within the OS, but the latest PSP needs to be installed first.

Let us know.
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LVL 36

Assisted Solution

by:ArneLovius
ArneLovius earned 187 total points
ID: 38870153
On a DL380 G4, the iLO is on a dedicated NIC

I have had two DL360 G4 servers where the iLO would not upgrade to current iLO firmware.

I would suggest trying to reflash the iLO firmware with the previous version.
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Author Comment

by:mig1980
ID: 38912250
So, I ran a ping sweep using the tool mentioned by netman66 but that tool , although a great tool, does determine what has an IP address on the given server. It is for subnet sweeps. I have no way of knowing if there is an IP address used for this server outside of what is used for the main NIC.

Any other ideas on determining whether it has an IP on iLO NIC remotely?
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LVL 36

Expert Comment

by:ArneLovius
ID: 38912386
Are you running the current HP ProLiant Support Pack for Microsoft Windows Server 2008 R2 ?

Have you checked the firmware is up to date ?
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Author Comment

by:mig1980
ID: 38914973
I am not sure about the support pack or the firmware as I have not checked either. How would I determine what versions of either are on the server?
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LVL 36

Expert Comment

by:ArneLovius
ID: 38915011
if the SMH (Systems Management Homepage) is installed, it will tell you the versions, if the SMH is not installed, the PSP (Proliant Support Pack) is probably not installed

You can also see if the PSP is installed in add/remove programs
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LVL 51

Assisted Solution

by:Netman66
Netman66 earned 250 total points
ID: 38915177
Pretty sure he stated SMH isn't operational.

If you run the PSP from within Windows it will inventory the machine and return your current versions as well as any updates required, then let you decide how to proceed/which components you want to install.
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Author Comment

by:mig1980
ID: 38915859
So, every time I try to launch SMH I receive a "Internet Explorer cannot display this page' message on my browser.

I am on Windows 2008 R2 so no add/remove programs. I checked Programs and Features and I did not see Proliant Support Pack listed.

Where could I download the latest version of PSP that i would need?
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LVL 36

Expert Comment

by:ArneLovius
ID: 38916054
Install the PSP for the DL380 G5 from www.hp.com
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LVL 51

Assisted Solution

by:Netman66
Netman66 earned 250 total points
ID: 38916549
I linked to those already here:

http://www.experts-exchange.com/Software/Server_Software/Q_28017197.html#a38866626

Those links are specifically for your server model and generation.
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Author Comment

by:mig1980
ID: 38918614
So I installed the PSP and it only installed one portion as it seems the rest was already installed. No updates were required as well. Back to square one with this. I have been receiving some crash dump errors when restarting the server recently, but not sure if that is related to this issue.
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LVL 36

Expert Comment

by:ArneLovius
ID: 38918892
are you able to get into the SMH ?

is the SMH service running ?
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Author Comment

by:mig1980
ID: 38919158
I attempt to launch SMH I receive a "Internet Explorer cannot display this page' message on my browser.

Yes, the service is running.
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LVL 36

Expert Comment

by:ArneLovius
ID: 38919262
I wonder if IE is locked down on the server, you could try connecting from a different computer, SMH will work with Firefox, but not very well with Chrome.

You could also try installing Firefox on the server, but trying from a different computer is less invasive.
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Author Comment

by:mig1980
ID: 38954896
The issue seems to be more in-depth than just iLO. I checked and there is an ethernet cable connected to the iLO NIC. As mentioned above, I also cannot open HP SMH as well as anything else related to HP diagnostic software.
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LVL 36

Assisted Solution

by:ArneLovius
ArneLovius earned 187 total points
ID: 38955044
the iLO is a dedicated separate computer, on modern Proliant systems it can share the physical Ethernet interface, but on older ones, it does have its own port.

I might try installing an older version of the iLO firmware, but it could just be that the iLO has died...
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LVL 51

Expert Comment

by:Netman66
ID: 38955070
An iLO is a dedicated management adapter - either integrated on the mainboard or a separate card.  It does NOT share the regular NIC card.  If it did, how would you manage it out-of-band?

Check to see that your AV isn't blocking the HP tools from running.
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LVL 36

Expert Comment

by:ArneLovius
ID: 38955528
Apologies, my bad description.

On modern HP servers (think you could do it on G5, certainly on G6) , the iLo "can be configured" to share the same PHY as one of the NICs

You can have more than one MAC on a PHY.

I'll see if I can find a manual
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Accepted Solution

by:
ArneLovius earned 187 total points
ID: 38955592
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Author Comment

by:mig1980
ID: 38955710
The AV does not seem to be blocking these utilities. When I open up the iLO configuration utility, it seems to hang  on open and while transitioning between tabs. Everything shows default and when I attempt to make changes and save them, I will receive errors  or it will crash.
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LVL 36

Expert Comment

by:ArneLovius
ID: 38955773
sounds like what I experienced and posted about in 38870153
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Author Comment

by:mig1980
ID: 38955816
How would I know what version was the previous version? I'm not sure how to even find the current version of what it has.
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LVL 36

Expert Comment

by:ArneLovius
ID: 38955823
you could just try older and older ones....
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Author Comment

by:mig1980
ID: 39211571
The issue is still outstanding but the priority has been dropped from high to low. Will revisit at a later time.
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