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restore windows 8 to factory before returning

Posted on 2013-02-01
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Last Modified: 2013-02-04
got a windows 8 laptop, not liking it.  hanging and other problems.

want to take it back
 
but first, want to secure wipe out my info and put it back with the 'factory default'

Is there a good way to do that,

thanks very much for your help
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Question by:goodfinder
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9 Comments
 
LVL 32

Assisted Solution

by:Scott C
Scott C earned 400 total points
ID: 38844892
What is the make/model of your laptop.  Depending what it is it can be a variety of key combinations...F10, F12, Ctrl-F10, etc.

As long as there is a restore partition on the machine you should be able to get to it with the correct key sequence.
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LVL 32

Expert Comment

by:Scott C
ID: 38844905
If you can't figure it out, take it back to the store you purchased it at and have them do it in front of you.

Make sure it's done before you do your return so they can't say it's their machine now.
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LVL 18

Assisted Solution

by:awawada
awawada earned 800 total points
ID: 38845025
Have a look at this:
http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

To reset your PC
(Do a full erase and not a quick)
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LVL 98

Expert Comment

by:John Hurst
ID: 38845065
@goodfinder

You got advice above on how to erase stuff.

Alternatively, you can do the following:
1. Install Start8 (Stardock) to get a Start Button.
2. Install RetroUI to prevent Metro from showing up.
3. Optionally use Jump Lists from the TaskBar.

Et Voila!  It is now Windows 7 again.

It should not hang or crash. Windows 8 Desktop is reliable just like Windows 7. So do a factory restore, set up the two things I suggested (VERY Expensive at the Princely sum of $15 total or less), and enjoy your laptop.

.... Thinkpads_User
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LVL 32

Expert Comment

by:Scott C
ID: 38845091
@think...those are some cool ideas.  I tried the Win8 interface and could just not get into it.

I'll give these a whirl and see if they can ease me into it.

Thanks.
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LVL 93

Accepted Solution

by:
nobus earned 800 total points
ID: 38846238
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LVL 56

Expert Comment

by:McKnife
ID: 38852396
What's still missing is the answer how to wipe out his info/data. To answer this, you need to specify
A what info
B how secure you wanna be that it cannot be recovered
[B - I don't hope you are not trusting the people at the shop to that extent, but if yes, say so]

To be totally sure it's back to factory settings and no bit of data is recoverable, you would have to wipe the drive using DBAN and then restore the original installation.
Refreshing the PC will not assure that your data cannot be recovered somehow.
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LVL 32

Expert Comment

by:Scott C
ID: 38852436
No, what's still missing is the answer asking what make/model laptop the user has.

Once we have this information, we'll be able to help him much better.
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LVL 56

Expert Comment

by:McKnife
ID: 38853224
Ok... so you don't care about the shop staff being able to recover your personal data, are you?
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