Solved

restore windows 8 to factory before returning

Posted on 2013-02-01
9
451 Views
Last Modified: 2013-02-04
got a windows 8 laptop, not liking it.  hanging and other problems.

want to take it back
 
but first, want to secure wipe out my info and put it back with the 'factory default'

Is there a good way to do that,

thanks very much for your help
0
Comment
Question by:goodfinder
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 31

Assisted Solution

by:Scott C
Scott C earned 100 total points
ID: 38844892
What is the make/model of your laptop.  Depending what it is it can be a variety of key combinations...F10, F12, Ctrl-F10, etc.

As long as there is a restore partition on the machine you should be able to get to it with the correct key sequence.
0
 
LVL 31

Expert Comment

by:Scott C
ID: 38844905
If you can't figure it out, take it back to the store you purchased it at and have them do it in front of you.

Make sure it's done before you do your return so they can't say it's their machine now.
0
 
LVL 18

Assisted Solution

by:awawada
awawada earned 200 total points
ID: 38845025
Have a look at this:
http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

To reset your PC
(Do a full erase and not a quick)
0
PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

 
LVL 95

Expert Comment

by:John Hurst
ID: 38845065
@goodfinder

You got advice above on how to erase stuff.

Alternatively, you can do the following:
1. Install Start8 (Stardock) to get a Start Button.
2. Install RetroUI to prevent Metro from showing up.
3. Optionally use Jump Lists from the TaskBar.

Et Voila!  It is now Windows 7 again.

It should not hang or crash. Windows 8 Desktop is reliable just like Windows 7. So do a factory restore, set up the two things I suggested (VERY Expensive at the Princely sum of $15 total or less), and enjoy your laptop.

.... Thinkpads_User
0
 
LVL 31

Expert Comment

by:Scott C
ID: 38845091
@think...those are some cool ideas.  I tried the Win8 interface and could just not get into it.

I'll give these a whirl and see if they can ease me into it.

Thanks.
0
 
LVL 92

Accepted Solution

by:
nobus earned 200 total points
ID: 38846238
0
 
LVL 55

Expert Comment

by:McKnife
ID: 38852396
What's still missing is the answer how to wipe out his info/data. To answer this, you need to specify
A what info
B how secure you wanna be that it cannot be recovered
[B - I don't hope you are not trusting the people at the shop to that extent, but if yes, say so]

To be totally sure it's back to factory settings and no bit of data is recoverable, you would have to wipe the drive using DBAN and then restore the original installation.
Refreshing the PC will not assure that your data cannot be recovered somehow.
0
 
LVL 31

Expert Comment

by:Scott C
ID: 38852436
No, what's still missing is the answer asking what make/model laptop the user has.

Once we have this information, we'll be able to help him much better.
0
 
LVL 55

Expert Comment

by:McKnife
ID: 38853224
Ok... so you don't care about the shop staff being able to recover your personal data, are you?
0

Featured Post

Comparison of Amazon Drive, Google Drive, OneDrive

What is Best for Backup: Amazon Drive, Google Drive or MS OneDrive? In this free whitepaper we look at their performance, pricing, and platform availability to help you decide which cloud drive is right for your situation. Download and read the results of our testing for free!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question