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Exchange 2010 sync errors to Outlook 2007/2010 clients

Posted on 2013-02-01
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Last Modified: 2013-12-02
Hello,

I'm currently running a SBS 2011 server with Exchange 2010, and all client systems are Windows 7 Pro, w/ Outlook 2007/2010.

On all client systems with Outlook installed, everyone is getting sync errors, every 10 - 30 minutes.

We don't really understand what these errors mean at all.

Please view the attached screenshots from 2 separate client computers
image001.jpg
image003.png
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Question by:itellig1
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uescomp earned 500 total points
ID: 38845049
messages are too big. so they will constanty fail when exchange attempts to sync

This is what you can do.

Open up outlook, go to cleanup utility (outlook 2010 > File tab > Info > Cleanup tools.

Under Find items change it to 999 kilobytes and choose find.  Look for the large/bulky messages and either delete them or move them to an archive on the system
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LVL 16

Expert Comment

by:uescomp
ID: 38845050
This also depends on your rules, typically the general rule to standard exchange practices is anything over 10mb will not send/recieve etc.
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Author Comment

by:itellig1
ID: 38845150
I think it may be different then larger files..

Here is sync errors from previous days (on the 2010 machine)..

12:55:52 Synchronizer Version 14.0.6126
12:55:52 Synchronizing Mailbox 'Raymond Minassian'
12:55:52 Synchronizing local changes in folder 'Deleted Items'
12:55:52 Uploading to server 'FMSVR01.flomation.local'
12:55:52 Synchronization of some deletions failed.
12:55:52                  [80040115-514-80040115-130]
12:55:52                  Network problems are preventing connection to Microsoft Exchange.
12:55:52                  Microsoft Exchange Information Store
12:55:52                  For more information on this failure, click the URL below:
12:55:52                  http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040115-514-80040115-130
12:55:52            4 item(s) deleted in online folder
12:55:52 Done

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11:32:52 Message class: {SU:IPM.Appointment}
11:32:52 Appointment Conflict Resolution
11:32:52 Local subject: {SU:Invitation: Project weekly meetings @ Mon Feb 4, 2013 4:30pm - 5:30pm (Raymond Minassian)}
11:32:52 Remote subject: {SU:Invitation: Project weekly meetings @ Mon Feb 4, 2013 4:30pm - 5:30pm (Raymond Minassian)}
11:32:52 Local Message Entry ID: {CB:70, LPB:0x00000000AC237E3A47B0A24B809A357047890E9B070042197FAAC9FDAE4B952F99B9F9E11263000000ADAB2F0000F93B712FF50A5F418AD3450DB1AE8BDB0000100173380000}
11:32:52 Remote Message Entry ID: {CB:70, LPB:0x00000000AC237E3A47B0A24B809A357047890E9B070042197FAAC9FDAE4B952F99B9F9E11263000000ADAB2F0000F93B712FF50A5F418AD3450DB1AE8BDB0000100173380000}
11:32:52 Local Message ChgKey: {CB:20, LPB:0xAFFCC898714B5A42B2DF31356B27F4270002E010}
11:32:52 Remote Message ChgKey: {CB:22, LPB:0x42197FAAC9FDAE4B952F99B9F9E1126300000ED16D54}
11:32:52 Local Message PCL: {CB:21, LPB:0x14AFFCC898714B5A42B2DF31356B27F4270002E010}
11:32:52 Remote Message PCL: {CB:44, LPB:0x1642197FAAC9FDAE4B952F99B9F9E1126300000ED16D5414AFFCC898714B5A42B2DF31356B27F4270002E001}
11:32:52 Checking local modifications
11:32:52 Ignore property: 0x3FFA001F
11:32:52 Compare named property: 0x82050003
11:32:52 Last writer named property: 0x8503000B
11:32:52 Ignore named property: 0x8503000B
11:32:52 Compare named property: 0x82180003
11:32:52 Compare named property: 0x8257000B
11:32:52 Overwrite named property: 0x82200040
11:32:52 Overwrite named property: 0x8230001F
11:32:52 Merge named property: 0x82040003
11:32:52 Getting remote properties
11:32:52 Checking remote modifications
11:32:52 Compare (conflict) named property: 0x82050003
11:32:52 Local: {I4:1}
11:32:52 Remote: {I4:1}
11:32:52 Equal
11:32:52 Compare (conflict) named property: 0x82180003
11:32:52 Local: {I4:4}
11:32:52 Remote: {I4:5}
11:32:52 Not equal (conflict) named property: 0x82180003
11:32:52 Conflict Merge named property: 0x82180003
11:32:52 Compare (conflict, not found OK) named property: 0x8257000B
11:32:52 Local: {B:FALSE}
11:32:52 Remote: {B:FALSE}
11:32:52 Equal
11:32:52 DWORD OR-ed named property: 0x82040003
11:32:52 Local: {I4:0}
11:32:52 Remote: {I4:3611}
11:32:52 Not equal (merge equals remote)
11:32:52 Critical properties merged into remote item.
 
11:32:52 Successfully auto-resolved

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16:44:42 Synchronizer Version 14.0.6126
16:44:42 Synchronizing Mailbox 'Raymond Minassian'
16:44:42 Synchronizing local changes in folder 'Deleted Items'
16:44:42 Uploading to server 'FMSVR01.flomation.local'
16:44:42 Synchronization of some deletions failed.
16:44:42                  [0-130]
16:44:42            1 item(s) deleted in online folder
16:44:42 Done

Open in new window


15:54:35 Synchronizer Version 14.0.6126
15:54:35 Synchronizing Mailbox 'Raymond Minassian'
15:54:35 Synchronizing local changes in folder 'Calendar'
15:54:35 Uploading to server 'FMSVR01.flomation.local'
15:54:35 Synchronization of some deletions failed.
15:54:35                  [80040115-514-80040115-130]
15:54:35                  Network problems are preventing connection to Microsoft Exchange.
15:54:35                  Microsoft Exchange Information Store
15:54:35                  For more information on this failure, click the URL below:
15:54:35                  http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040115-514-80040115-130
15:54:35            1 item(s) deleted in online folder
15:54:35 Done

Open in new window


Any advice is appreciated.
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LVL 16

Expert Comment

by:uescomp
ID: 38845230
Press Ctrl+right click Outlook icon in System Tray, select Connection Status.

Check to see what the status is or for any errors in there
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Author Comment

by:itellig1
ID: 38845250
These happened yesterday.. would they still show?
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LVL 16

Expert Comment

by:uescomp
ID: 38845260
if they are still trying to sync yes, your 1st screenshot shows message is to large and failed to sync.  You will keep getting that message constantly until it is deleted or moved into an archive folder.  The other screenshot might be related to the failure
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Author Comment

by:itellig1
ID: 38845268
So the second message I posted has to do with connection failures on the LAN?
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LVL 16

Expert Comment

by:uescomp
ID: 38845277
Yes, but could be due to maybe outlook anywhere is enabled? Address might be incorrect for outlook anywhere.

When you do the connection status you will see if you are connected.

You can also Press Ctrl+right click Outlook icon in System Tray, Test Email Configuration.  Type in the users password, remove the check from guessmart ans secure guessmart auth and see if autodiscover is configured properly
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Author Comment

by:itellig1
ID: 38845295
See attached.

They do use Outlook Anywhere when they are outside the LAN.

I will try this other test now.
image001.png
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LVL 16

Expert Comment

by:uescomp
ID: 38845330
Those errors are from last month?  Are you still getting more sync errors since then?
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Author Comment

by:itellig1
ID: 38845337
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Author Comment

by:itellig1
ID: 38845339
No they are sync errors from yesterday.
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LVL 16

Expert Comment

by:uescomp
ID: 38845372
Did you remove that large email yet, looks like a sent item
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Author Comment

by:itellig1
ID: 38849352
Yes, but we are getting these sync errors when emptying our Trash bin. Any ideas?
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LVL 16

Expert Comment

by:uescomp
ID: 38890378
I want to think it is because you have a large email in the trash that did not write back to exchange because it was too large.  Here is what you can do.  Disconnect from exchange, search for the large emails, move the large emails to an archive.  move/delete all sync messages, reconnect to exchange.
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