Solved

crystal server 2011

Posted on 2013-02-01
4
517 Views
Last Modified: 2013-02-12
I have a  new Crystal Report that is connected to an Excel file.  When I try to set the "Database Configuration" in Crystal Server so others can view the report everyone gets an error message stating: 'The viewer could not process an event. The database logon information for this report is either incomplete or incorrect."  They have all of the rights they need to the folder on the server and also the rights needed to view the report.
I have it setup using under "Database Configuration" as:
"Use original database logon information from the report. " and "Use same database logon as when report is run".  I have tried every combination of user and password that I can think of.  I have also changed the "Use same database logon as when report is run" to "Prompt the user for database logon (viewing only)" and the report will open to a screen prompting for a user and password but no combination I can think of works.  The strange thing is, I thought I had it solved.  I finally put in "admin" as the user and no password and it worked.  I added data to the Excel file and now it does not work any more even when I use "admin" with no password.
I have many reports setup against a SQLServer database and they work fine.
0
Comment
Question by:slmc
  • 2
  • 2
4 Comments
 
LVL 100

Expert Comment

by:mlmcc
ID: 38845868
Is the file on a shared drive?

Are you running on the server or on the workstations?

mlmcc
0
 

Author Comment

by:slmc
ID: 38876125
Sorry, I have been out for the week.
Yes, the file is on a shared drive.
I can access the report using Crystal Reports but when anyone tries to access the report through BI LaunchPad it gives the error.
0
 
LVL 100

Accepted Solution

by:
mlmcc earned 500 total points
ID: 38878654
Does the LaunchPad user have permissions to the shared drive?

mlmcc
0
 

Author Closing Comment

by:slmc
ID: 38880696
That was it.  I had the upper level folder shared but had only given permissions to the folder the excel file was actually in.  Once I shared that folder it worked.  Thank you for your help.
0

Featured Post

Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Crystal Reports: 5 Tests for Top Performance It is complete, your masterpiece report.  Not only does it meet your customer’s expectations, it blows them out the water, all they want is beautifully summarised and displayed in a myriad of ways. …
Hot fix for .Net Crystal Reports 10.2.3600.0 to fix problems with sub reports running on 64 bit operating systems ISSUE: Reports which contain subreports fail with error "Missing Parameter Value" DEPLOYMENT SERVER OS: Windows 2008 with 64 bi…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now