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crystal server 2011

Posted on 2013-02-01
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Last Modified: 2013-02-12
I have a  new Crystal Report that is connected to an Excel file.  When I try to set the "Database Configuration" in Crystal Server so others can view the report everyone gets an error message stating: 'The viewer could not process an event. The database logon information for this report is either incomplete or incorrect."  They have all of the rights they need to the folder on the server and also the rights needed to view the report.
I have it setup using under "Database Configuration" as:
"Use original database logon information from the report. " and "Use same database logon as when report is run".  I have tried every combination of user and password that I can think of.  I have also changed the "Use same database logon as when report is run" to "Prompt the user for database logon (viewing only)" and the report will open to a screen prompting for a user and password but no combination I can think of works.  The strange thing is, I thought I had it solved.  I finally put in "admin" as the user and no password and it worked.  I added data to the Excel file and now it does not work any more even when I use "admin" with no password.
I have many reports setup against a SQLServer database and they work fine.
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Question by:slmc
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Expert Comment

by:mlmcc
ID: 38845868
Is the file on a shared drive?

Are you running on the server or on the workstations?

mlmcc
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Author Comment

by:slmc
ID: 38876125
Sorry, I have been out for the week.
Yes, the file is on a shared drive.
I can access the report using Crystal Reports but when anyone tries to access the report through BI LaunchPad it gives the error.
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Accepted Solution

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mlmcc earned 500 total points
ID: 38878654
Does the LaunchPad user have permissions to the shared drive?

mlmcc
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Author Closing Comment

by:slmc
ID: 38880696
That was it.  I had the upper level folder shared but had only given permissions to the folder the excel file was actually in.  Once I shared that folder it worked.  Thank you for your help.
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