Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

crystal server 2011

Posted on 2013-02-01
4
Medium Priority
?
530 Views
Last Modified: 2013-02-12
I have a  new Crystal Report that is connected to an Excel file.  When I try to set the "Database Configuration" in Crystal Server so others can view the report everyone gets an error message stating: 'The viewer could not process an event. The database logon information for this report is either incomplete or incorrect."  They have all of the rights they need to the folder on the server and also the rights needed to view the report.
I have it setup using under "Database Configuration" as:
"Use original database logon information from the report. " and "Use same database logon as when report is run".  I have tried every combination of user and password that I can think of.  I have also changed the "Use same database logon as when report is run" to "Prompt the user for database logon (viewing only)" and the report will open to a screen prompting for a user and password but no combination I can think of works.  The strange thing is, I thought I had it solved.  I finally put in "admin" as the user and no password and it worked.  I added data to the Excel file and now it does not work any more even when I use "admin" with no password.
I have many reports setup against a SQLServer database and they work fine.
0
Comment
Question by:slmc
  • 2
  • 2
4 Comments
 
LVL 101

Expert Comment

by:mlmcc
ID: 38845868
Is the file on a shared drive?

Are you running on the server or on the workstations?

mlmcc
0
 

Author Comment

by:slmc
ID: 38876125
Sorry, I have been out for the week.
Yes, the file is on a shared drive.
I can access the report using Crystal Reports but when anyone tries to access the report through BI LaunchPad it gives the error.
0
 
LVL 101

Accepted Solution

by:
mlmcc earned 2000 total points
ID: 38878654
Does the LaunchPad user have permissions to the shared drive?

mlmcc
0
 

Author Closing Comment

by:slmc
ID: 38880696
That was it.  I had the upper level folder shared but had only given permissions to the folder the excel file was actually in.  Once I shared that folder it worked.  Thank you for your help.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hot fix for .Net Crystal Reports 10.2.3600.0 to fix problems with sub reports running on 64 bit operating systems ISSUE: Reports which contain subreports fail with error "Missing Parameter Value" DEPLOYMENT SERVER OS: Windows 2008 with 64 bi…
There have always been a lot of questions related to when Crystal Reports evaluates report components (such as formulas, summaries, cross-tabs, charts, to name a few examples). Crystal Reports uses a two-pass reporting process to provide greater …
This Micro Tutorial will teach you how to add a cinematic look to any film or video out there. There are very few simple steps that you will follow to do so. This will be demonstrated using Adobe Premiere Pro CS6.
Is your OST file inaccessible, Need to transfer OST file from one computer to another? Want to convert OST file to PST? If the answer to any of the above question is yes, then look no further. With the help of Stellar OST to PST Converter, you can e…
Suggested Courses

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question