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Outlook issues

Posted on 2013-02-02
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Last Modified: 2013-02-03
A user is on OOO and we have got report that if someone tries to Email they do get 2 Out-O-Office emails

We have checked there is only one and if we disable there is none received on trying to send him email but if enabled we start getting two again
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Question by:vicky19
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10 Comments
 
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Expert Comment

by:Thomas WERNHER
ID: 38846519
Hi,

could you give more infos about your infrastructure ?
is the person still connected with her Outlook opened while out of the office ?
what's the Outlook version ? What version of exchange do you use ?

Maybe this could help :http://www.slipstick.com/outlook/rules/make-automatic-reply-rules/

Cheers
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Expert Comment

by:Smighty
ID: 38846744
Check if there are Transport Rules on your server that deal with OOO-Messages
Check too if the user has set up some Rules on their own...
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LVL 4

Author Comment

by:vicky19
ID: 38846779
Thomas
Exchange 2007 Sp3 and Outlook 2010 Sp1
No user isnt working at all on Paternity leave
Have checked the article but doesnt helps

Smighty
No Transport or Outlook rule
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Expert Comment

by:Thomas WERNHER
ID: 38846846
hi,
Sorry but it was my only idea about :)
could you post some exchange logs about the transport of the 2 mails ?
(like message tracking log of the OOO answers, and so on... ) ?

Cheers
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LVL 4

Author Comment

by:vicky19
ID: 38846879
Hey Thomas, i like Idea people :)

Sorry but the issue is that when someone send email to this user Internal\External they get 2 Out-Of-Offie emails .... not sure what what Transport logs you want ?

Sorry i can share some basic error as this client isnt allowing to share internal data :(
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Expert Comment

by:Thomas WERNHER
ID: 38846903
Vicky,

you can use the powershell commandlet "get-messagetrackinglog -sender <the mail address of the absenty here>" to get the  log
don't forget to format list it and just take the 2 mails sent as OOO message
you can eventually stripe out the private infos as long as they are not different for the same attribute :) (if you find a difference for the same attribute, this could be the reason of the glitch...)

Cheers
Thomas
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LVL 4

Author Comment

by:vicky19
ID: 38847026
What arrtibute as i see that with message tracking logs this user send twp OOO everytime a new sends an email ........ sorry but now i am more confused
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Accepted Solution

by:
Thomas WERNHER earned 150 total points
ID: 38847057
ok,

sorry if i made things a bit harder.

could you launch the command :
(get-messagetrackinglog -sender <the absenty mail here>)[0..2]
| fl *

this will give you the details foreach mail.
then you'll need to verify it's that they're the OOO answer sent to the same mail (they'll have the same objects and recipients...)
once you've confirmed that you have the logs for the 2 OOO message the absenty's mailbox sent, you'll be able to compare them and find if there are some differences...

cheers
T
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LVL 4

Author Comment

by:vicky19
ID: 38847138
The only different i see is the SubjectID that says 2 OOO emails are surely going to recipients
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Author Closing Comment

by:vicky19
ID: 38848403
Seems some corruption and we wer able to fix this by removing OOO and then moving user mailbox
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