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Stubborn Win XP 32 machine

Posted on 2013-02-02
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Last Modified: 2016-03-20
After trying under multiple admin accounts I still cannot get any AV program to work.  They install fine but as soon as they start all AV programs throw an error indicated that it's respective service couldn't be started.

I've run just about every vendor specific av removal tool know to man, clean the reg, renamed the repository,  used trendmicro house call, malwarebytes and no sign of an infection.

I have also noticed that Mozy (a backup program) will not run properly now and logmein which also has an underlying service seems to be malfunctioning.

So, I'm trying to get an av program to stick but nothing will work so far as they all result in the same service could not start error.  Even the bloaty microsoft security av apps throw the same error.  How should I approach this to repair it without re-installing XP?

Thanks
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Question by:tf2012
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5 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 38846625
Open a cmd prompt as Administrator and run sfc /scannow. This may need your XP CD. If that repairs errors, make sure you get all the windowsupdates again.
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Author Comment

by:tf2012
ID: 38846650
@rindi

Can't do it, I'm connecting remotely, the PC is in Mexico and there isn't a CD available.  But it is a legit copy of XP.

thanks anyway... any other suggestions out there?
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LVL 88

Assisted Solution

by:rindi
rindi earned 100 total points
ID: 38846663
You can still try that, the CD isn’t always needed, as sometimes it can restore the system files from it's cache.
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Accepted Solution

by:
davorin earned 400 total points
ID: 38846722
Have you tried to run some rootkit scanner?
http://www.techsupportalert.com/best-free-rootkit-scanner-remover.htm
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Author Closing Comment

by:tf2012
ID: 38846818
excellent suggestion, a rootkit was running and the kapersky tblablabla killer fixed it.  Thanks!
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