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Mail Tips Could Not Be Retrieved / Out of Office doesn't work

Posted on 2013-02-02
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Last Modified: 2013-03-04
Hi,

We have a small set up with 5 pc's and 1 server. All of the workstations are exactly the same.. specs,OS,software etc...
One of the users is currently experiencing "Mail Tips Could Not Be Retrieved" issue.
It shows up right above the SEND button when replying or sending a new e-mail.
Also Out Of Office / Automatic Replies function does not want to work as well. It asks me to try again later cause the server is not responding.

The funny thing is that this is happening only to a single user.
Here is what I've tried:

- Tested E-Mail AutoConfiguration - Autodiscovery works fine and points to the right directory.
- Deleted the profile and recreated it ... didn't work
-  Added the same mailbox to another computer - IT WORKED
- Checked all the SSL settings for each virtual folder in IIS and they are all set to IGNORE the certificate.

The other strange thing is that when I try to download the OAB from the affected PC a credential window pops up and asks for the username/password of the particular mailbox.. Once I enter them the "Mail Tips could not be retrieved" message disappears and Out Of Office is accessible and ready to be used.

Maybe Outlook 2010 setting or registry value ?
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Question by:daveruk
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Experienced Member earned 500 total points
ID: 38846746
Try doing an Office Repair. Control Panel, Programs and Features, click on Office, Change and then Repair. Do the repair and then make sure Office is updated to SP1 and fully patched.

See if that works.

If no, first try a different Windows Userid profile and see if that works. The affected PC may have a profile corruption.

Also try fully uninstalling Office, restarting and installing Office again. Do a Full install, not Typical, except for languages you do not use.

... Thinkpads_User
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