Solved

Mail Tips Could Not Be Retrieved / Out of Office doesn't work

Posted on 2013-02-02
1
775 Views
Last Modified: 2013-03-04
Hi,

We have a small set up with 5 pc's and 1 server. All of the workstations are exactly the same.. specs,OS,software etc...
One of the users is currently experiencing "Mail Tips Could Not Be Retrieved" issue.
It shows up right above the SEND button when replying or sending a new e-mail.
Also Out Of Office / Automatic Replies function does not want to work as well. It asks me to try again later cause the server is not responding.

The funny thing is that this is happening only to a single user.
Here is what I've tried:

- Tested E-Mail AutoConfiguration - Autodiscovery works fine and points to the right directory.
- Deleted the profile and recreated it ... didn't work
-  Added the same mailbox to another computer - IT WORKED
- Checked all the SSL settings for each virtual folder in IIS and they are all set to IGNORE the certificate.

The other strange thing is that when I try to download the OAB from the affected PC a credential window pops up and asks for the username/password of the particular mailbox.. Once I enter them the "Mail Tips could not be retrieved" message disappears and Out Of Office is accessible and ready to be used.

Maybe Outlook 2010 setting or registry value ?
0
Comment
Question by:daveruk
1 Comment
 
LVL 93

Accepted Solution

by:
John Hurst earned 500 total points
ID: 38846746
Try doing an Office Repair. Control Panel, Programs and Features, click on Office, Change and then Repair. Do the repair and then make sure Office is updated to SP1 and fully patched.

See if that works.

If no, first try a different Windows Userid profile and see if that works. The affected PC may have a profile corruption.

Also try fully uninstalling Office, restarting and installing Office again. Do a Full install, not Typical, except for languages you do not use.

... Thinkpads_User
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

789 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question