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one user unable to log in to email

Posted on 2013-02-02
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Last Modified: 2013-02-08
I have one user unable to log in to email via Outlook, OWA or remote.  This has happened out of the blue.  When attempting to log in she gets a continuous prompt to log in, then errors saying the exchange server is unavailable.

Network authentication is ok, the user can log into the network and access other resources fine.  Other users are not experiencing problems, just this one.  The issue appears to be with the mailbox because this happens regardless of if the user is inside the network, on the iphone, accessing remotely or using OWA.

Can someone enlighten me to how to resolve this problem.  We are using Exchange 2007.
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Question by:drillmecinc
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by:Manpreet SIngh Khatra
ID: 38847270
Was some move mailbox tried ?
Check if the mailbox is still alive ? If you can access using Admin rights

- Rancy
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by:Manpreet SIngh Khatra
ID: 38847271
Check in mailbox features and ensure that all is Enabled

- Rancy
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Author Comment

by:drillmecinc
ID: 38847282
Mailbox was not moved.  Nothing was changed.  It just began happening and the account will not resolve to the exhange server.   I can set up other user email accounts on this same machine and they will authentical just fine.  It's only this one account.  It can not be accesses through OWA either.
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Accepted Solution

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drillmecinc earned 0 total points
ID: 38847549
I found the problem.  In looking at the mailbox properties in exchange 2007 I noticed the user did not have rights to their own mailbox.  In reviewing the mailbox I found that one of our other network persons had last logged into the account.  This person did not have rights get into that mailbox so I assume they gave themselves rights  and when they finished must have removed their rights from the mailbox, and in doing so must have deleted the users rights as well.  After reinstalling the users rights, the user was able to again log into the mailbox.

I will remove exchange administrator rights for that network admin until we get this straightened out.
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by:Manpreet SIngh Khatra
ID: 38848069
Maybe if someone want to access they should give "Full Mailbox Access" using EMC and do the same not play around with Security rights as that can be nasty and cause major issues at times

Let me know if still something is left on us

- Rancy
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Author Comment

by:drillmecinc
ID: 38848911
The admin did use emc to give himself full access rights.  But he then removed his rights and mistakenly removed the users rights as well.  I found this out when looking to see who had last logged into the mailbox and figured out what had happened when the last person listed as having been in the users mailbox should not have had those rights.   I should mention he did not inform me he had done this so a lot of time was wasted figuring out what had happened.  Tighter restrictions will be put in place on his account as a result.
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38848934
Had it been Exchange 2010 i would have asked you to Implement RBAC and just give specific rights to admins you want

Also as this is resolve maybe we can close this :)

- Rancy
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Author Comment

by:drillmecinc
ID: 38849038
Yes, please close as resolved.  Don't know why the former IT Person used Exchange 2007.  It was just installed last summer right before I was hired to oversee this network.  Go figure...

Thanks for all the comments.
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38849046
You will have to resolve with marking a solution as the Author only can

- Rancy
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Author Closing Comment

by:drillmecinc
ID: 38867415
Resolved myself.  Caused by inexperienced exchange admin messing with branding full access permissions.
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