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Why some exchange 2010 recipient policy tag does not work on entire mailbox

Posted on 2013-02-02
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Last Modified: 2013-02-06
Greetings experts,

I have an exchange 2010 server environment.
I'm trying to get archiving working correctly.

Last thing I'm working on is the delete box.  I have a tag setup to delete with recovery for mail over 90 days.

The tag runs, and deletes much of the mail.  But a lot of the older mail, say over 8 months old does not delete.  

I'm thinking there is a shell command that needs to be run against the db/mailbox to clear the protection of the e-mail or something.

if this is the case, do you have the command for a single mailbox, and all mailboxes, either in the organization or in the DB?

Thank you for any help,
Kacey
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Question by:Kacey Fern
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38848056
Start-ManagedFolderAssistant -Identity "Username"

www.shudnow.net/2010/04/08/exchange-2010-sp1-retention-policies/

- Rancy
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Author Comment

by:Kacey Fern
ID: 38848713
Hi Rancy,

I have done this.  The problem is that on the delete tag, it doesn't clear a lot of older e-mail.  It's like there is something telling the tag not to delete certain e-mails.  Do you know of anything that tells the mailbox to not allow tags to run against certain mail?
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Manpreet SIngh Khatra earned 2000 total points
ID: 38848756
This problem was solved with RU3 :)

- Rancy
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Author Closing Comment

by:Kacey Fern
ID: 38862349
Thanks for your help, but I called MS and found out that I had the tag correct.  Here is the deal.

With the delete box, tags are processed differently.
1. the clock does not start ticking till the policy is enabled for the mailbox.  So if you have an existing e-mail in the delete box, once the policy  is applied it will wait the time determined by your tag, then delete the mail.  So if an e-mail is 1 day old or 2 years old, and you have set the tag to delete anything over 90 days, it will wait 90 days, and delete the mail.
2. Once the policy has been applied, then you add more e-mail into the delete box, the clock starts. So once again, it will live in the delete box for 90 days, then delete.

It has nothing to do when the e-mail was received /sent.  Once it's in the delete box, that info is stripped as far as the tag is concerned.  So an e-mail was sent to you on 1/1 and you delete it 2/1, the tag will not delete the e-mail till 90 days after 2/1, which is the day that the e-mail hit the delete box.

None of the articles I found explained it like this, would have saved me a lot of time.
Also, if you take the policy / tag off the delete box, and then put it back on, the policy will use the new date.  So you first put it on 1/5, then took it off 1/7, then put it back on 1/20.  E-mails won't delete till 90 days after 1/20.

If you go into owa and open an e-mail in the delete box, you will see the the info on the tag and when the e-mail will be deleted.

***remember 90 is the amount I put in the tag, you can put whatever you want in, I just used it as an example.

Hope this helps.
Kacey
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