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NetExtender

Posted on 2013-02-02
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Last Modified: 2013-02-03
Hi,

After I setup NetExtender  on Sonicwall SSL VPN 2000.  I can ping remote site's internal ip from my laptop.  But I can not get into the shared drive.

for example.  the shared drive is on \\192.168.88.10\shared

I can ping 192.168.88.10, but when I type in \\192.168.88.10\shared

I am gettng error msg, Windows Can Not Access \\192.168.88.10\shared

Any ideas?  thx
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Question by:mcrmg
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Expert Comment

by:EMJSR
ID: 38847676
I would check the firewall, make sure your routing works.

Potentially try and enter "localhost" into the "domain" field. Sometimes that can make things work magically. If the actual domain name of the remote network doesn't work.

Please also make sure that the share permissions are set correctly.

What is the error message you're getting?
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Author Comment

by:mcrmg
ID: 38847714
this is the error msg I am getting:

Windows Can Not Access \\192.168.88.10\shared



I can RDP into the office pc w/o problem, I assume the setup is correct...thanks
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Expert Comment

by:EMJSR
ID: 38847758
Well, then is the office PC on the same IP address as the share? Can you access the share from the office PC?

I would also check whether "File and Printer sharing" is enabled. This is a Windows firewall setting and ideally should be enabled on both computers (the one that has the share and the one that is trying to access the share).

It would help to know the folliwing, too, if you can provide the answers:

Assuming we are talking about a Windows network environment.

1) Which Windows version are you using?
2) Which Windows version is the computer at work?
3) Is the share on your office computer or a server?
4) If it's a server which Windows version is it?
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Author Comment

by:mcrmg
ID: 38848487
thanks for the help, here is the info you need

Which Windows version are you using?
HOME:WIN7
OFFICE:XP
SERVER:WIN08R2

I can access the shared drive from the office.

Another thing is strange is that I can not even access the remote C drive from my laptop (VPN is working fine, NetExtender is not setup right)


I am guessing it could be the Client Routes in NetExtender on SonicWall.  not sure...thanks
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Expert Comment

by:EMJSR
ID: 38848956
OK, well, first I would turn off User Account Control (UAC) on your home PC. Open the Start menu on your home PC and type UAC. Then turn the slider down to the lowest setting. A reboot will be required.

Then, when you first connect to your share, do not connect to \\192.168.88.10\share right away, but rather to \\192.168.88.10 only to begin with. That should then prompt you for a password. You will have to enter your username as follows:

domainname\username and your password. Replace domainname and username with the correct credentials.

If you do not know your domain name, you can find it when you logon remotely to your office workstation. It's in the third field of your logon screen (below password).

Once you have connected to 192.168.88.10, you should be able to access the share.

Please let me know how it goes.
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Author Comment

by:mcrmg
ID: 38849331
I checked UAC, it was at the lowest level already.  When I try \\192.168.88.10

I received

Check the spelling of the name. Otherwise, there might be a problem with your network. To try to identify and resolve network problems, click Diagnose.

What is strange enough is that I can ping all the "live ip" in my office.

I can ping 192.168.88.10

but I can not ping 192.168.88.13 becasue no box is using that ip.  thanks
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EMJSR earned 2000 total points
ID: 38849394
What is 192.168.10.13? Your office computer?

The error message can mean the following potentially:
1) The net extender is not fully connecting which seems to not be the case.
2) A firewall is blocking the access.

I would make sure to turn off the firewalls on your office PC and the server and on your home PC add a rule to the firewall to allow all traffic fromand to 192.168.88.*

See if that helps.
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Author Comment

by:mcrmg
ID: 38849476
that's it...you nailed it...thank you very much.

I disabled the fw on my pc for testing purpose, usename and password was asked, after that, I can see the shared drive...thank you very much
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Expert Comment

by:EMJSR
ID: 38849618
Great, thanks I could help!
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