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Out Of Office not function

Posted on 2013-02-02
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Last Modified: 2013-02-03
I have 1 user reported his OOF not functioning. He set OOF, when other send email to him, no OOF reply to sender. I did disable OOF and re-enable it back on OWA, send a test mail, still no reply. No Outlook rule apply. Test autodiscovery on Outlook, able to resolve OOF,

Please help
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Question by:suriyaehnop
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by:Michael-Best
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ID: 38847658
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by:suriyaehnop
ID: 38847668
The link only mentioned about how to enable OOF. I know how to enable it but the issue is after enable, it is not functioning which suppose to be.
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Stelian Stan earned 200 total points
ID: 38847709
Use MFCMAPI to confirm whether the Out of Office message is set or not. Microsoft Exchange Server Information Store Viewer (MDBVU32)
http://www.microsoft.com/downloads/details.aspx?FamilyID=3d1c7482-4c6e-4ec5-983e-127100d71376&displaylang=en

To Troubleshoot Out of Office(http://www.msexchange.org/articles-tutorials/exchange-server-2007/tools/troubleshooting-out-of-office.html)
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by:suriyaehnop
ID: 38848044
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by:suriyaehnop
ID: 38848153
Updated:

After try and error based on link: http://www.msexchange.org/articles-tutorials/exchange-server-2007/tools/troubleshooting-out-of-office.html

I found out that when OOF disabled on Outlook,

1. the " cd: " PR_BODY property corresponding to the user’s actual Out of Office message, as well as a PR_MESSAGE_CLASS property of IPM.Note.Rules.Oof.Template.Microsoft still exit - Action taken delete it

2. Enable OOF back on Outlook - Sent a test mail. Now OOF for external is working but not Internal, 1st attempt able to provide OOF but second and continously, it is working.

I think OOF was corrupted or configuration. How to fix it? My last solution is create a new mailbox for user.

Please advice.
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Expert Comment

by:Michael-Best
ID: 38848738
Create a new mailbox for the user is the quickest solution.
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