Solved

Install Error 1402. Could not open key: fails for office 2010, HP 5590 sw, and VMware

Posted on 2013-02-03
4
893 Views
Last Modified: 2013-02-28
Error 1402. Could not open key: UNKNOWN\Components\2A31EAB9FA7E3C6D0AF18C3B9B1A1EE8\2BC5FF3A53BF85647815E9EDD1563BAASystem:


Vista 64, has worked fine for years.
Had a problem w/ my HP scanner and based on tech support directions, I directly edit the registry and since then the installing/uninstall applications have been hosed.

Specifically the following fail:
office 2010
Vmware 7 uninstall
Vmware 9 install
HP Scanjet 5590 un/install

All research seems to point to ACL issue with registry, and I am afraid I have irreparably hosed the registry

I have tried all of the following:

http://www.addictivetips.com/windows-tips/fix-office-2010-install-error-1402-setup-cannot-open-registry-key/
http://www.okino.com/conv/changing_windows_registry_permissions.htm
secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose
http://blogs.msdn.com/b/astebner/archive/2006/09/04/739820.aspx (Solving setup errors by using the SubInACL tool to repair file and registry permissions)

and it seems at least a dozen others.

I have tried fixit and windows install cleanup (but not http://msdn.microsoft.com/en-us/library/aa370523%28v=vs.85%29.aspx as the GUID doesn't exist in registry)

Any suggestions beyond those above? Am I hosed and just need to do a clean Vista install?

I install and uninstall s'ware frequently so I don't know how well the system restore point would work.
0
Comment
Question by:cjmazur65
  • 2
  • 2
4 Comments
 
LVL 23

Expert Comment

by:Michael74
ID: 38849661
Sounds like you have identified your two options correctly. Personally once I decided that a clean install is required I would first try a system restore point as you have nothing to lose at this point and plenty of time to gain.

Best of Luck

Michael
0
 

Author Comment

by:cjmazur65
ID: 38849686
Some bright person (me?!?!) turned of system restore/VSS, so the only restore point I have is from today.

The good news is, I have seen several posts that a clean install will help performance.

Thanks.
0
 
LVL 23

Accepted Solution

by:
Michael74 earned 500 total points
ID: 38850117
Absolutely, this is especially true since you noted you install and uninstall a lot or programs

Michael
0
 

Author Closing Comment

by:cjmazur65
ID: 38938294
I ended up upgrading to win-7.
0

Featured Post

Too many email signature changes to deal with?

Are you constantly being asked to update your organization's email signatures? Do they take up too much of your time? Wouldn't you love to be able to manage all signatures from one central location, easily design them and deploy them quickly to users. Well, you can!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A Bare Metal Image backup allows for the restore of an entire system to a similar or dissimilar hardware. They are highly useful for migrations and disaster recovery. Bare Metal Image backups support Full and Incremental backups. Differential backup…
Outlook Free & Paid Tools
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now