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Outlook CRM 2011 Add-in can't connect on some PCs

Posted on 2013-02-03
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Last Modified: 2013-02-11
All users can connect to CRM 2011 online through their browser, but many can't connect through the CRM Outlook Add-in. I've updated the Add-in. Appreciate any suggestions.

Thank you.
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Question by:cwest1
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Expert Comment

by:rakeshAgarwal
ID: 38850110
Can you please tell us what error message you are getting when trying to connect to CRM through Outlook.
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Author Comment

by:cwest1
ID: 38851680
Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials.

And, after hitting Ok a few times...

There is a problem communicating with the Microsoft Dynamics CRM server.
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Accepted Solution

by:
cwest1 earned 0 total points
ID: 38862475
I solved the problem. Lots of trial and error with Credential Manager.
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Author Closing Comment

by:cwest1
ID: 38875510
I figured it out myself.
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