Outlook attachment will not open on 2008 r2 RDS

First a couple of questions:
Are you able to save the attachment and then open it?
Was office installed as a remote desktop app?

Also, try running Outlook in safe mode (Start, run, outlook /safe) and see if that helps. That will tell us if one of the add-ins is the problem.

Hello Tbone2k,

Your answers:

a. Are you able to save the attachment and then open it?  No
b. Was office installed as a remote desktop app?  Yes

Will try safe mode later and posts results.  I will also post results if I do this with Administrator access.

I tried running outlook in safe mode and as an administrator and I get the same results.

Thaks for checking. I guess I didn't ask one question properly, sorry about that.

Can you save the attachment from the email? If so, save it on your network or somewhere shared and see if this user or any other can open it. Basically, trying to isolate if the the problem is the file itself or the program.

Hello Tbone2k,

I have tried saving the file on a network driver from this user's outlook.  Then tried to open it via Word.  It would not open.

I then forwarded it to me and I was able to open it.  I have a thick client.

So the above tells us the file is intact when it is saved. Otherwise you wouldn't be able to read it either.

SO I would troubleshoot it as a Word issue. Try word in safe mode and see if that works. If not, uninstall (don't repair) Office and reinstall it.

I want to make sure there is no misunderstanding,  when I am in thin client mode in outlook and I save the attachment, tThe attachment will NOT open in word after I have saved it.  It will also not open directly from outlook.

The document can work when I forward it to a outlook account that is using thick client.  It also works when I save or open the attachment from a broweser version of email.  The file in intact within the email.

I uninstalled office and reinstalled, no change.

I saved the file from the thin client outlook to a shared drive and then tried opening the document from word in safe mode and normal mode.  I still get the same error.  See attachment.

Correction, when I am on the thin client and I try to open the document or save it via a broweser it still does not work.

It does work if I forward it or go via the broweser on a thick client.

Thanks for taking the time to clarify.

Let me lay out my line of thinking and let's see if this makes sense... Thin client users can't open the document. However if they save the document, you can open it on your workstation/client. So from that I am concluding that the issue is not with the file itself, since you can open it.

So the issue is either the way Outlook runs on the thin client, or the Word program on the thin client. Since a file on the network that works for you does not work on the thin client and Outlook is not even running at this point, it sounds like we need to troubleshoot this as a Word problem... or at least rule out Word as the source of the problem.

Which is why I was suggesting you try Word in safe mode (winword /safe) and see if you can open the file from the network on the thin client. Its a quick and easy test that can help rule out a variety of issues.

Hello, I called Microsoft for support.   I added Office GPOs and removed security setting from the TRUST CENTER on both EXCEL and WORD to put in a temp fix so users could work.  

Microsoft is still working with me.  I do agree this appears to be a persmissions issue.  I will post more as I move along with MS... I am making this case move a little slow but it is moving forward.

Still working with Microsoft on this issue.

This is a work around and it works.  It is not the best solution and Microsoft has not been able to address my issues so I don't want to keep the answer open any longer waiting for Microsoft.