I have an RDS server that hosts Office 2010. I have users who are getting Word and Excel documents and the documents will not open and cannot be previewed.
The previewing error is: "This file cannot be previewed because there is not previewer installed for it."
When I try to open the file Word has an error: "Word experienced an error while try to open the file. Try these suggestions. ....
When I download the file and try to open the file it gives me the same error.
Word does work with other files not sent from Excel.
When I access email from a web broweser, it is a hosted email service, I can download the file and open it.
I tried downloading the hot fix: http://support.microsoft.com/kb/2544026
but it did not work.
Any idea how to fix this problem?