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Cannot sync sub-folders using Mac Mail connect Exchange Server 2010

Hi all,

I have migrated my boss email account from Exchange Server 2007 to Exchange Server 2010 just now. After migration, he removed his mail account from Mac Mail (Mountain Lion) and created it using new Exchange Server 2010 user setting. All sub-folders under Inbox can sync into his iPAD and iPhone. Email can work normally. However, all sub-folders under Inbox cannot sync into Mac Mail. All sub-folders under Inbox was empty. However, he can send and receive use his Mac Mail. He tried to rebuild in MAc Mail. prolem still exist.

His mailbox size is arounf 4GB, Inbox size (not include sub-folders) is around 2GB.

I tried to open his mailbox using Outlook. Everything worked fine. Our Exchange Server locate on Hong Kong and He is in Canada now.

I want to know the sync order in Mac Mail. Does Mac sync all message in inbox folder first and than sync inbox's sub-folders?

Any idea?
Thomas
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DT1640759
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DT1640759
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1 Solution
 
R_EdwardsCommented:
Go to Mailbox>Rebuild (this is the last menu item) in the Mail app.  this forces the mac mail to contact the server and attempt a download of all information.  as far as in what order they sync.. i am not sure.

hope this helps
-=Richard
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DT1640759System Engineer - ITAuthor Commented:
Hi Richard,

I tried Rebuild option before, problem still happened.
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R_EdwardsCommented:
there are a few other options..

1. remore and reinstall email account
2. Shutdown mail
        Goto ~\Library\Preferences (Shift+Command+G and then enter the path)
        Rename com.apple.mail.plist to  com.apple.mail.plist.bak
        Restart
        This will re-create the mail and re-sync
3. do you see errors?
4. are you using the outlook 2007 settings or IMAP?
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DT1640759System Engineer - ITAuthor Commented:
Hi Richard,

Steps two 'rename com.apple.mail.plist' can work. Problem solved.

Thanks
Thomas
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