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Cannot sync sub-folders using Mac Mail connect Exchange Server 2010

Posted on 2013-02-03
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Last Modified: 2013-02-20
Hi all,

I have migrated my boss email account from Exchange Server 2007 to Exchange Server 2010 just now. After migration, he removed his mail account from Mac Mail (Mountain Lion) and created it using new Exchange Server 2010 user setting. All sub-folders under Inbox can sync into his iPAD and iPhone. Email can work normally. However, all sub-folders under Inbox cannot sync into Mac Mail. All sub-folders under Inbox was empty. However, he can send and receive use his Mac Mail. He tried to rebuild in MAc Mail. prolem still exist.

His mailbox size is arounf 4GB, Inbox size (not include sub-folders) is around 2GB.

I tried to open his mailbox using Outlook. Everything worked fine. Our Exchange Server locate on Hong Kong and He is in Canada now.

I want to know the sync order in Mac Mail. Does Mac sync all message in inbox folder first and than sync inbox's sub-folders?

Any idea?
Thomas
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Question by:DT1640759
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Expert Comment

by:R_Edwards
ID: 38850767
Go to Mailbox>Rebuild (this is the last menu item) in the Mail app.  this forces the mac mail to contact the server and attempt a download of all information.  as far as in what order they sync.. i am not sure.

hope this helps
-=Richard
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Author Comment

by:DT1640759
ID: 38850842
Hi Richard,

I tried Rebuild option before, problem still happened.
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Accepted Solution

by:
R_Edwards earned 500 total points
ID: 38850870
there are a few other options..

1. remore and reinstall email account
2. Shutdown mail
        Goto ~\Library\Preferences (Shift+Command+G and then enter the path)
        Rename com.apple.mail.plist to  com.apple.mail.plist.bak
        Restart
        This will re-create the mail and re-sync
3. do you see errors?
4. are you using the outlook 2007 settings or IMAP?
0
 

Author Closing Comment

by:DT1640759
ID: 38912206
Hi Richard,

Steps two 'rename com.apple.mail.plist' can work. Problem solved.

Thanks
Thomas
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