MS Dynamic CRM 2011 Ticket System (route email as case)
Posted on 2013-02-04
We are using MS Dynamics CRM 2011, and would like to use the "cases" as our ticketing system. What I want to do is route all emails to firstname.lastname@example.org to our CRM, so it automatically creates a case.
This seems possible (at least, thats what I read on the internet), but I can't find how to setup this email routing.
Can anyone tell me how I set that up?
E-Mail received for email@example.com >> CRM Email router >> Create case