We are using MS Dynamics CRM 2011, and would like to use the "cases" as our ticketing system. What I want to do is route all emails to email@example.com to our CRM, so it automatically creates a case.
This seems possible (at least, thats what I read on the internet), but I can't find how to setup this email routing.
Can anyone tell me how I set that up?
E-Mail received for firstname.lastname@example.org >> CRM Email router >> Create case