Michael Belletty
asked on
Windows XP Networking Issue
I have an issue with a clients WIndows XP computer.
The netowkring side of things does not seem to be working.
When they connect to their wifi network or their network via cable, is shows in the Netowkr connections as being connected, buit when you open up the properies of the connection and go to Support there is no IP information, no IP address, subnet mask or gateway
When I go into services and look at DHCP Client it is NOT started. When I go to start it comes back with an error:
Could not start the DHCP client on local computer.
Error 1068. The dependancy servie or group failed to start.
There are 3 dependanices:
AFD
Netbios over TCPIP
TCPIP Protocol driver
Can anyone help me to try and resolve without having to reinstall Windows
The netowkring side of things does not seem to be working.
When they connect to their wifi network or their network via cable, is shows in the Netowkr connections as being connected, buit when you open up the properies of the connection and go to Support there is no IP information, no IP address, subnet mask or gateway
When I go into services and look at DHCP Client it is NOT started. When I go to start it comes back with an error:
Could not start the DHCP client on local computer.
Error 1068. The dependancy servie or group failed to start.
There are 3 dependanices:
AFD
Netbios over TCPIP
TCPIP Protocol driver
Can anyone help me to try and resolve without having to reinstall Windows
ASKER
When I do an ipconfig /all it says:
An internal error occurred: the request is not supported.
Please contact Microsoft Product Support services for further help.
Additional Information: unable to query host name.
I am currently running a malwarebytes scan. It has found 2 infections.
I will removce these and restart and see what happens here but any other suggestions would be welcome
An internal error occurred: the request is not supported.
Please contact Microsoft Product Support services for further help.
Additional Information: unable to query host name.
I am currently running a malwarebytes scan. It has found 2 infections.
I will removce these and restart and see what happens here but any other suggestions would be welcome
You can do a install repair option see if that helps
What files where infected?
What files where infected?
make sure you got all infections - use kaspersky rescue disk:
http://support.kaspersky.com/us/viruses/rescuedisk/all?qid=208282173
http://support.kaspersky.com/us/viruses/rescuedisk/all?qid=208282173
ASKER
I have found in event viewer there is an error that states:
The TCP/IP Protocol driver service depends on the following non-existent service: IPSEC
The IPSEC service cannot start. It comes up with error:
Could not start IPSEC service on local computer.
Error 1075: The dependency service does not exist or has been marked for deletion.
The TCP/IP Protocol driver service depends on the following non-existent service: IPSEC
The IPSEC service cannot start. It comes up with error:
Could not start IPSEC service on local computer.
Error 1075: The dependency service does not exist or has been marked for deletion.
Have you got link lights on the back of your network card?
Could be a hardware issue or driver issue with network card.
Also try:
ipconfig /flushdns
ipconfig /release
ipconfig /renew
If you still dont get an ip address then try resetting IP:
http://support.microsoft.com/kb/299357
or run cmd prompt as admin and "netsh winsock reset" and then restart PC
Could be a hardware issue or driver issue with network card.
Also try:
ipconfig /flushdns
ipconfig /release
ipconfig /renew
If you still dont get an ip address then try resetting IP:
http://support.microsoft.com/kb/299357
or run cmd prompt as admin and "netsh winsock reset" and then restart PC
take a look at this
http://answers.microsoft.com/en-us/windows/forum/windows_vista-networking/error-1075-the-dependency-service-does-not-exist/39ec4b3e-8a6d-48d1-bf52-25fe7c47b3de?page=1
I would try a install repair first
http://answers.microsoft.com/en-us/windows/forum/windows_vista-networking/error-1075-the-dependency-service-does-not-exist/39ec4b3e-8a6d-48d1-bf52-25fe7c47b3de?page=1
I would try a install repair first
Before doing an install repair I would do a system file check. If it finds any missing or corrupt files, they will get replaced. You will need an XP CD with the same service pack that you are running.
To run a system file check, do the following:
Click on start>run, and type in the following, then hit enter.
sfc /scannow
To run a system file check, do the following:
Click on start>run, and type in the following, then hit enter.
sfc /scannow
A good tool to use to repair the XP IP networking stack is WinsockXPFix.exe. Just google it. If for some reason it does not, here is a document that will walk you through a manual repair.
Completely-Remove-Winsock-in-XP.doc
Completely-Remove-Winsock-in-XP.doc
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ASKER
It was the only thing we could do without wasting money on rebuilding Windows XP for the client
try making the ip address static on the nic.
lets toubleshoot the lan nic first then the wireless later.