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Windows XP Networking Issue

Posted on 2013-02-04
11
Medium Priority
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Last Modified: 2013-03-03
I have an issue with a clients WIndows XP computer.

The netowkring side of things does not seem to be working.

When they connect to their wifi network or their network via cable, is shows in the Netowkr connections as being connected, buit when you open up the properies of the connection and go to Support there is no IP information, no IP address, subnet mask or gateway

When I go into services and look at DHCP Client it is NOT started.  When I go to start it comes back with an error:

Could not start the DHCP client on local computer.

Error 1068.  The dependancy servie or group failed to start.

There are 3 dependanices:
AFD
Netbios over TCPIP
TCPIP Protocol driver

Can anyone help me to try and resolve without having to reinstall Windows
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Question by:mbelletty
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11 Comments
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38850963
whats does ipconfig /all show you post results.

try making the ip address static on the nic.

lets toubleshoot the lan nic first then the wireless later.
0
 

Author Comment

by:mbelletty
ID: 38851004
When I do an ipconfig /all it says:

An internal error occurred: the request is not supported.
Please contact Microsoft Product Support services for further help.
Additional Information: unable to query host name.

I am currently running a malwarebytes scan.  It has found 2 infections.

I will removce these and restart and see what happens here but any other suggestions would be welcome
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38851015
You can do a install repair option see if that helps

What files where infected?
0
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LVL 5

Expert Comment

by:wshty
ID: 38851022
make sure you got all infections - use kaspersky rescue disk:
http://support.kaspersky.com/us/viruses/rescuedisk/all?qid=208282173
0
 

Author Comment

by:mbelletty
ID: 38851023
I have found in event viewer there is an error that states:
The TCP/IP Protocol driver service depends on the following non-existent service: IPSEC

The IPSEC service cannot start.  It comes up with error:
Could not start IPSEC service on local computer.

Error 1075: The dependency service does not exist or has been marked for deletion.
0
 
LVL 15

Expert Comment

by:jerseysam
ID: 38851055
Have you got link lights on the back of your network card?

Could be a hardware issue or driver issue with network card.

Also try:

ipconfig /flushdns

ipconfig /release

ipconfig /renew

If you still dont get an ip address then try resetting IP:

http://support.microsoft.com/kb/299357

or run cmd prompt as admin and "netsh winsock reset" and then restart PC
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38851057
0
 
LVL 30

Expert Comment

by:flubbster
ID: 38852233
Before doing an install repair I would do a system file check. If it finds any missing or corrupt files, they will get replaced. You will need an XP CD with the same service pack that you are running.

To run a system file check, do the following:

Click on start>run, and type in the following, then hit enter.

sfc /scannow
0
 
LVL 10

Expert Comment

by:Tony Barkdull
ID: 38923755
A good tool to use to repair the XP IP networking stack is WinsockXPFix.exe. Just google it. If for some reason it does not, here is a document that will walk you through a manual repair.
Completely-Remove-Winsock-in-XP.doc
0
 

Accepted Solution

by:
mbelletty earned 0 total points
ID: 38929716
None of the possible fixes abve worked.

Had to give up on it as it was not economical to fix.  we ended up upgrading them.

I am pretty confident it was a virus as the hardware seemed to be working OK.
0
 

Author Closing Comment

by:mbelletty
ID: 38946817
It was the only thing we could do without wasting money on rebuilding Windows XP for the client
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