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Unable to add printer 0x7e from 2003 std x32 print server onto Windows 7 x64 client

Posted on 2013-02-04
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Last Modified: 2013-02-10
Hi Guys,

Whenever we try to add a shared printer off a printer server onto a single Windows 7 x64 machine we get the unable to add printer 0x7e message. We have other Windows 7 x64 pcs which have taken the printers which leads me to think it's just this machine. I have tried restarting the print spooler, restarted the PC, deleted the ports/drivers and anything i can think of that would relate to the network location for the printer and then restarted with the same error. I am stuck on where to go from here and would love some advice.
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Question by:Auratek
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LVL 15

Expert Comment

by:jerseysam
ID: 38851614
Add printer by IP
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Author Comment

by:Auratek
ID: 38851622
Hi Jerseysam,

I forgot to mention, it does add if we add the Printer directly cutting out the print server. But we've gone down that route before and it's got very messy and unmanageable very quickly and so i would love to be able to do it the "right" way as it were. They also have LOB software which relies on the print server for its work. also worth noting the (what i beleive is) the same x86 and x64 drivers are installed on the print server.
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LVL 3

Expert Comment

by:KevinSchmaltz
ID: 38851623
Can you map the printer by IP address? Open devices and printers then right click and select Add a Printer -> Add a Network, wireless or bluetooth pritner -> The printer that I want isnt listed -> add a printer by TCP/IP address. Also if you lookup the make and model of the printer online you should be able to find a 64bit driver you would want to install that with the 32bit driver on the print server to illiminate this issue. You can add the second (64bit driver) by adding it under the sharing tab and selecting additional drivers. Looking at what you re-posted you need to make sure the 32bit and the 64bit drivers are exactly the same if you are not sure its best to remove them and install new. Not sure what types of printers you are using but HP has the PCL Universal drivers that are great for this situation but again you need to download both the 32bit and the 64bit and install them one after the other.
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LVL 15

Expert Comment

by:jerseysam
ID: 38851639
Hi,

i have had same issue on vista machines. We then moved to Windows 7 machines and smae issue, on some printers. If you Add by IP and just rename printer after then all is well.
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Author Comment

by:Auratek
ID: 38851669
My biggest problem is we have another Windows 7 64bit PC on the site that has taken this printer without issue. This tells me the x86 and x64 drivers match. I cant work out for the life of me what's happened on this PC to cause the issue. no HDD Corruption (i thought the drivers stored may have corrupted, deleted them aswell to make sure)
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LVL 15

Expert Comment

by:jerseysam
ID: 38851682
Yeah i had same issue. Never got to the bottom if it. Thought it was corrupt driver, or security settings on the perinter, but as you say there were 1 or 2 PC's that took it.

Windows 7 you can try and turn off UAC, Turn on Network Discovery and File and Print Sharing. Make sure all machines are patches same, turn off firewall and AV while you add. Browse server and then connect to printer etc.

Am not sure of reasons, but adding by ip works. Its odd.
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LVL 3

Expert Comment

by:KevinSchmaltz
ID: 38851710
Have you tried manually removing all the printer drivers from the local computer? The drivers are all located under c:\windows\system32\driverstore\filerepository. Backup that folder then delete the content and try and add the printer again you might need to restart the print spooler.
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Author Comment

by:Auratek
ID: 38851772
Hey Kevin,

I have just tried this. No luck. The file repositry is also still empty after attempting to re-add (and re-installing) the printer driver. Any ideas?
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LVL 3

Expert Comment

by:KevinSchmaltz
ID: 38851834
There is a Microsoft hot fix that might help support.microsoft.com/kb/982728 do you have another windows 7 machine to test with or do you only have those two? You can also try loading the drivers for the printer directly on the pc and see if it can connect to the printer.
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Author Comment

by:Auratek
ID: 38854109
Just given that hotfix a go and it says it's not applicable to this machine. I did find a couple of other hofixes to do with it, KB981070 Which did install but alas did not fix the issue.
Drivers have also been installed before attempting to add the network shared printer. Still no joy :( I have tried adding a new shared printer to the print server, using the same driver and same port as the other printer, shared it out and tried to add it, the printer added successfully. I have also just tested with that test printer deleting and re-making the printer entry on the server with the same information and the existing printer entry actually re-linked to the print server after a reboot. I am going to try and re-make the printer entries on the print server and pray all their existing PCs reconnect. There's some 30 odd clients i dont want to go around. haha.
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Accepted Solution

by:
Auratek earned 0 total points
ID: 38854446
I have finally resolved my issue. I have deleted the printer entries from the print server and re-created them exactly. All previously added printer entries on the other PCs re-connected without needing to be re-installed. and the problematic Windows 7 PC has also taken the printer entry now aswell.
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Author Closing Comment

by:Auratek
ID: 38872611
Self-resolved ticket due to strenuous head-bashing and crying in corners.
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