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email address not resolved when sending to distribution group 550 5.1.1 - Exchange 2010

Posted on 2013-02-04
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Last Modified: 2013-02-05
All the sudden users are unable to send a distribution group.  It's a universal distribution group and no changes have been made.  They get a bounce back claiming the address cannot be found and/or a 550 5.1.1 error.  Any ideas?
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Question by:gopher_49
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Expert Comment

by:Manpreet SIngh Khatra
Comment Utility
Hope no restrictions or limit set on connector or for recipients

Can you please share the complete undeliverable

- Rancy
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Author Comment

by:gopher_49
Comment Utility
Below is the complete undeliverable.  The restrictions allow from all via the properties on this distribution group.  Not sure about that you mean in regards to limit set on connector for recipients.  I haven't added any more members to this group and only like 8 people are in it.  Earlier it did have 'only allow authenticated users' checked but I unchecked that.  Is there something I need to do to force the change?  It's been working for months and I haven't made any changes.

Delivery has failed to these recipients or groups:

Tank Farm Reports
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.








Diagnostic information for administrators:

Generating server: EXCHANGEPRIMARY.mydomain.com

IMCEAEX-_O=FIRST+20ORGANIZATION_OU=First+20Administrative+20Group_cn=Recipients_cn=TankFarmReports@mydomain.com
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

Original message headers:

Received: from EXCHANGEPRIMARY.mydomain.com ([::1]) by
 exchangeprimary.mydomain.com ([::1]) with mapi id 14.02.0247.003; Mon, 4 Feb
 2013 10:38:19 -0600
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: "User" <user@mydomain.com>
To: Tank Farm Reports <TankFarmReports@mydomain.com>
Subject: test - ignore
Thread-Topic: test - ignore
Thread-Index: Ac4C9gkgkyRbu9VbRx6aByUIK2mKPA==
Date: Mon, 4 Feb 2013 10:38:18 -0600
Message-ID: <B327E22CA6C04248AAF29BFB346F830C2041BC@exchangeprimary.mydomain.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <B327E22CA6C04248AAF29BFB346F830C2041BC@exchangeprimary.mydomain.com>
MIME-Version: 1.0
X-Originating-IP: [192.168.1.247]
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
Comment Utility
What if you do a search in GAL with "TankFarmReports@mydomain.com" ? Do you see it ?

I guess you need to create a X500 address with this information

IMCEAEX-_O=FIRST+20ORGANIZATION_OU=First+20Administrative+20Group_cn=Recipients_cn=TankFarmReports@mydomain.com

- Rancy
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Expert Comment

by:tjc123
Comment Utility
When you go into the Exchange Management Console under the Recipient Configuration - Distribution Group area, can you right click on this distribution group and post a screenshot or tell us the exact settings you are seeing under the Email Addresses tab?
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Author Comment

by:gopher_49
Comment Utility
Attached are the screen shots.
first-screen.jpg
second-screen.jpg
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Expert Comment

by:tjc123
Comment Utility
Rancy is correct, try adding an X500 address for what the error is original requesting per his post.
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Author Comment

by:gopher_49
Comment Utility
I'm in the Exchange Shell...  Is the command below correct?  It doesn't seem to be.. do I take out the '20' ??

IMCEAEX-_O=FIRST+20ORGANIZATION_OU=First+20Administrative+20Group_cn=Recipients_cn=TankFarmReports@domain.com
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Expert Comment

by:tjc123
Comment Utility
Have you tried simply clicking Add... - Custom Address and typing in type of X500 and copying and pasting in the path in the error for the distribution group?
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
Comment Utility
X500 add it from EMC user mailbox properties

/O=FIRST ORGANIZATION/OU=First Administrative Group/cn=Recipients/cn=TankFarmReports@domain.com

I guess it should be like this

- Rancy
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Expert Comment

by:tjc123
Comment Utility
Sorry, try this... you had to format it without the underscores and +20's:

/O=FIRST ORGANIZATION/OU=First Administrative Group/cn=Recipients/cn=TankFarmReports@mydomain.com
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Author Comment

by:gopher_49
Comment Utility
I just tried that...  I type X500 as the type and used the path from the X400...  Still didn't work.

See sreen shots..
first-screen3.jpg
first-screen4.jpg
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Expert Comment

by:tjc123
Comment Utility
That format is for the existing X400 address, try the post Rancy or I just made.  I forgot the error message you received doesn't properly display /'s or spaces, which is why you saw all those underscores and +20 figures in the original error path.
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Author Comment

by:gopher_49
Comment Utility
I tried this:

IMCEAEX-/O=FIRST ORGANIZATION/OU=First Administrative Group/cn=Recipients/cn=TankFarmReports@domain.com

Still didn't work...  Invalid cmdlet
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Expert Comment

by:tjc123
Comment Utility
You have to remove the first part and only copy the following into the GUI when clicking Add and setting type to X500:

/O=FIRST ORGANIZATION/OU=First Administrative Group/cn=Recipients/cn=TankFarmReports@mydomain.com

You want to replace mydomain.com with whatever your domain name actually is.
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Author Comment

by:gopher_49
Comment Utility
See attached screen shot.. Below is the actual path..

/O=FIRST ORGANIZATION/OU=First Administrative Group/cn=Recipients/cn=TankFarmReports@domain.com
first-screen5.jpg
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Author Comment

by:gopher_49
Comment Utility
Keep in mind none of my other distibution groups have X500 addresses and they work. Should I delete and re-create?
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Expert Comment

by:tjc123
Comment Utility
You are still getting invalid cmdlet error?  That path looks correct.
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Author Comment

by:gopher_49
Comment Utility
I added it via the GUI.  I didn't do the cmdlet way.. That doesn't wor at all.. Invalid CMDlet

Below is the command I tried in the Exchange Shell


IMCEAEX-/O=FIRST ORGANIZATION/OU=First Administrative Group/cn=Recipients/cn=TankFarmReports@drexchem.com
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Expert Comment

by:tjc123
Comment Utility
Just so I fully understand, you are getting the "INVALID CMDLET" error when you add in an X500 type of the following path using the Exchange Management Console GUI and NOT Powershell?

/O=FIRST ORGANIZATION/OU=First Administrative Group/cn=Recipients/cn=TankFarmReports@drexchem.com

If you are still getting an error after adding the address using the GUI, you can try Powershell by following this link:

http://community.office365.com/en-us/forums/158/t/63981.aspx

It shows in the first post how the user added an X500 type to an existing distribution group.  Remember to only use this path below:

/O=FIRST ORGANIZATION/OU=First Administrative Group/cn=Recipients/cn=TankFarmReports@drexchem.com

Do not include what you originally tried with it starting IMCEAEX-

If you still are having problems, you can try deleting the distribution group and recreating it, but make sure you identify which members are already in it so you can re-add them once it is recreated.  If users experience issues sending to the distribution group after you recreate it, they may have to remove it from their cached entries in the TO: field of their Outlook.  You can do this by clicking the little X that comes up next to the name when you start typing it into the TO: field in Outlook.
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Expert Comment

by:tjc123
Comment Utility
Also, make sure the following tab looks like the screenshot attached

Mail Flow Settings - Message Delivery Restrictions:  screen1
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Author Comment

by:gopher_49
Comment Utility
I included a screenshot of the email type and path.  Its screenshot 5.  Isn't that correct?  I entered that in via the GUI.  

In regards to the delivery restrictions those are correct.
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Expert Comment

by:tjc123
Comment Utility
As long as the tail end of that path in screen5 is showing your correct domain name and not mydomain.com, that should be the right path.  When do you get the error "INVALID CMDLET"?  When you click OK?
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Author Comment

by:gopher_49
Comment Utility
I only got the "INVALUD CMDLET" error when trying to run the command in the exchange power shell.  Initially I thought I was supposed to run '
IMCEAEX-/O=FIRST ORGANIZATION/OU=First Administrative Group/cn=Recipients/cn=TankFarmReports@domain.com' in the powershell..  \

I've tried every combination of (in the GUI)  of 'IMCEAEX-/O=FIRST ORGANIZATION/OU=First Administrative Group/cn=Recipients/cn=TankFarmReports@domain.com'

and
'/O=FIRST ORGANIZATION/OU=First Administrative Group/cn=Recipients/cn=TankFarmReports@domain.com' and no luck.
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Expert Comment

by:tjc123
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You are substituting domain.com with your actual domain name, yes?
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Author Comment

by:gopher_49
Comment Utility
correct.  I'm using my email domain not windows domain.. But yes... I did...
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Accepted Solution

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tjc123 earned 500 total points
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Author Comment

by:gopher_49
Comment Utility
I created a new distribution group and it still doesn't work... Same error.  See below..

Delivery has failed to these recipients or groups:

Tank Farm Reports
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.








Diagnostic information for administrators:

Generating server: EXCHANGEPRIMARY.drexel.com

IMCEAEX-_O=FIRST+20ORGANIZATION_OU=First+20Administrative+20Group_cn=Recipients_cn=TankFarmReports@domain.com
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

Original message headers:

Received: from EXCHANGEPRIMARY.domain.com ([::1]) by
 exchangeprimary.drexel.com ([::1]) with mapi id 14.02.0247.003; Mon, 4 Feb
 2013 15:59:10 -0600
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: "Chris A. Hoerske" <user@domain.com>
To: Tank Farm Reports <TankFarmReports@domain.com>
Subject: test
Thread-Topic: test
Thread-Index: Ac4DItt7EV0QxL3nQt+hkUccORXhdQ==
Date: Mon, 4 Feb 2013 15:59:09 -0600
Message-ID: <B327E22CA6C04248AAF29BFB346F830C206990@exchangeprimary.domain.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <B327E22CA6C04248AAF29BFB346F830C206990@exchangeprimary.domain.com>
MIME-Version: 1.0
X-Originating-IP: [192.168.1.247]
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Author Comment

by:gopher_49
Comment Utility
Not sure this is related but I'm having issues updating address books when in cache mode.
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Expert Comment

by:tjc123
Comment Utility
Did you get a chance to go through all the steps in that article I posted?  It deals exactly with your error and even talks about Outlook Address Cache.
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Author Comment

by:gopher_49
Comment Utility
okay.. I fixed it via the link you sent.  What a pain...  I think I already have another ticket out there for my address books.  If not I'll re-open.

Thanks.
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Expert Comment

by:tjc123
Comment Utility
I'm glad it worked!
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
Comment Utility
Can you please share what exactly you did as what i said should work 99% times so want to understand the miss out here

- Rancy
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