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Multiple Sync Issues folders

Posted on 2013-02-04
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Last Modified: 2013-02-10
A hundred sync issues folders are created under Top Information Store: Sync Issues, Sync Issues1, Sync Issues2 to 99

Software versions:
 - Microsoft Exchange Server 2007 SP2 (8.2.0176.002)
 - Microsoft Office Outlook 2007 (12.0.6665.5003) SP3 MSO (12.0.6662.5000)
 - Windows 7 Professional x64: (Build: 7600, Revision: 17118)

User accesses Exchange account remotely with Outlook Anywhere. The following 'basic' steps have been applied without success:

 - Launch Outlook with resetfolders switch
 - Delete Offline Outlook Data file
 - Disable Exchange Cached Mode
 - Repair Microsoft Office
 - Renew Outlook profile

PFDAVAdmin and MFCMAPI have been used to connect to this specific mailbox. Whenver duplicated folders are deleted they reappear in no time.

Any hints would be appreciated.

Kind regards,
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Question by:phdsyn
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LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 125 total points
ID: 38852025
When did the issue start ? Any changes made to any software or additional software installed ?

How many Mailbox databases ?
Are all users affected in the environment ?
I would suggest to Upgrade to SP3 and most recent RU

- Rancy
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Accepted Solution

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phdsyn earned 0 total points
ID: 38856689
Hi Rancy,

We have about 60 mailboxes in only one database. This is the sole user experiencing the issue for 2 weeks.

We added a new Storage Group and moved user mailbox to a newly created database. Duplicated sync issues folders have been deleted with MFCMAPI and haven't reappeared since.

A request has been made on 6th november 2012 to upgrade this server to SP3. I guess we will do it soon.

Bests,
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38856727
I would also suggest you to check with DB corruption if more users are affected

- Rancy
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Author Closing Comment

by:phdsyn
ID: 38872801
Cause has not been determined but moving mailbox to another database seems to make it. Issue hasn't reappeared since.
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