Solved

Word and Excel 2010 stating that a saved file is in use even though the user has exited the file

Posted on 2013-02-04
6
327 Views
Last Modified: 2013-02-14
I have a user that is having an issue with word and excel 2010.  Sometimes when she saves a word or excel file, she tries to open it back up, but it states that it is either locked or in use.  She saves a copy of the same file and tries to open it and gets the same message.

Any assistance would be greatly appreciated.
0
Comment
Question by:slmccullough
  • 3
  • 2
6 Comments
 
LVL 4

Accepted Solution

by:
tycoot earned 200 total points
ID: 38851870
1. In "Trust Center" is "Allow documents on a network to be trusted" selected?
2. Review settings on "Protected View" and settings on "File Block Settings"
3. The ADMN templates in Group Policy for Office 2003 don't work on Office 2007/2010.  Well, not 100%, at least.  I still have to write the GPOs for some of my settings now that we're using 2007/2010 and Server 2008 here.
4. Is the document closed, but the hidden lock file still exist?

ince you said there's a few Excel sheets still with this issue, could you ensure they never showed "another user" instead of the "user's name" when you still use Excel 2003?
There might be another cause of this behavior, that is the user set in the Files | Options | General in Excel == This was set to "New User"
To resolve this, you could modify that setting mannually, or with the registry entry:
[HKEY_CURRENT_USER\Software\Microsoft\Office\Common\UserInfo]
"UserName"="user's name"
---------------------------------------------------------------------------------------------------------
Options:
> We can actually delete this key from the registry and the next time the user starts office, they will be prompted to enter their information.  This might be ok, but this would be dependant on the end user to enter this information.
> We could also create a script or small utility to write this data to the registry based on the user, that could be a little more involved.
0
 

Author Comment

by:slmccullough
ID: 38851993
Tycoot,

These are potential solutions i have never thought of trying.  I am going to try them out tonight and see what happens.  I will let you know tomorrow.

Thanks,

adib
0
 
LVL 46

Expert Comment

by:Martin Liss
ID: 38852014
Are there macros/code in the workbook that do things like

    Dim ws As Worksheet
    Set ws = Sheets("My sheet")


or open recordsets. If so, not Set-ing them to Nothing could cause the problem.
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 

Author Comment

by:slmccullough
ID: 38857835
Tycoot,

I have tried the solutions suggested above this evening.  I should know by the end of the week if they worked.

thanks
0
 
LVL 4

Expert Comment

by:tycoot
ID: 38866097
Great!
0
 

Author Comment

by:slmccullough
ID: 38888649
All,

the issue is still present.  At this point, We are going to do a profile rebuild.  Thank you for your assistance.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This tutorial explains how to create a series of drop-down lists that are dependent upon prior selections to guide (“force”) the user to make the correct selection and reduce data errors within Microsoft Excel. Excel 2010 was used for this tutorial;…
Some code to ensure data integrity when using macros within Excel. Also included code that helps secure your data within an Excel workbook.
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now