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Outlook Non-Cached Mode Exchange - Not loading junk mail.

Posted on 2013-02-04
Medium Priority
Last Modified: 2013-05-05
So, I have a computer that is connecting to exchange 2007 with outlook 2010. As of today it isn't able to load the junk mail folder(in outlook), in OWA the junkmail folder loads without problem.

It appears to try and load the junk mail folder but it just sits there with the loading bar and never shows any content. When using /safe I get an error saying "cannot display this view". Which is why I tried /safe:1 which removes the preview pane.

Tried /clearviews, /safe, /safe:1, and /resetfolders in a hope to repair the problem. Permissions on the folder look correct and I don't know where else to look for a possible fix. Ideas?
Question by:ThermoDust84
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LVL 37

Expert Comment

ID: 38854521
are the any emails in the folder when you look at it in OWA ?

Author Comment

ID: 38855448
Yes, there was one. Only way to let the user see the message was to move the file to the inbox. At this point there are no e-mails in the folder.
LVL 37

Expert Comment

ID: 38855681
it could be an odd form of corruption...

if you have another mailbox database, I might try moving the mailbox to a different database and seeing if the problem moves with the mailbox.

I would also ensure that everyone else does not have the problem.
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Author Comment

ID: 38855707
I thought corruption also, except it works fine in OWA. So my first thought was Outlook is not reading correct. But I will try the moving it to another store and seeing if that helps.
LVL 37

Expert Comment

ID: 38855729
The corruption might not be exposed through OWA...

Author Comment

ID: 38855805
Mailbox was moved, problem is still happening. Something I forgot to try was repair Outlook, so I am giving that a try. If that doesn't work I am going to remake the profile.

Accepted Solution

ThermoDust84 earned 0 total points
ID: 39126033
Problem was on the client side as Outlook needed to be reinstalled to fix issue.

Author Closing Comment

ID: 39139153

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