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Mastering equip. & pc sound not working together

Posted on 2013-02-04
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Last Modified: 2016-11-23
Dell Inspiron 6000  running WinXP media, sp3 ,  512 Ram , factory hardware.     Machine is good.  It's  the two listed software that are  not working
properly :
Studio One Artist  1.6.4.2 ver.   and  AudioBox USB audio mastering 'device' and  accompanying software. 2.8.40 ver.

Not producing  any Sound or  Playback  otherwise, acts installed the way it should be ?     yes,  followed  'disk' instr. during  'device install'   ie:  usb  fully disconnected from pc  at 'auto-play' begin of cd,  by instr. 3 -4 .....it tells you to plug in,  done,   (yes, have also tried various usb's on pc - no diff. in this issue),  

the system is recently clean and operating top performance.  When this stuff is  closed, off and unplugged... pc  has no problems. sound or otherwise.

Have attempted forum suggested un and re/installs of both studio One and AudioBox USB, several failed times. now, they appear installed ok. , but when you pick a song from the studio one screen and it loads, the audio box screen comes forward and you should see the marker bar moving as a song plays, and the song does not play, the computer's native sounds go unheard, and the play button is not even 'active' in order To press it in audio box. this just seems totally disorganized as an installation and audio management.
Even in the pc's control panel areas - you can 'see' audio box, but it is greyed out, where you can adjust volume, device to use, and so on. it's there - but it's there and blocking the Sigma Tel Major C audio and trying to flute the sound thru audio box and as if there is no way to make adjustments.
All ''packages'' have been installed as per the auto-run retail disks provided, and the disk fof audio box was followed per equip. remained Unplugged until the disk instructed to put the usb into the pc and follow further install screens. this was done at least three diff. reinstall procedures.
it is getting very frustrating.
And when we totally disconnect the audio box from the pc, all the sound and adjustments return to the pc normally.
What is the solution for this ? We found the local retailer to be sadly incapable of taking this situation in hand as tho they do not have any training with the software and equipment.
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Question by:Nanci252
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by:tailoreddigital
tailoreddigital earned 500 total points
ID: 38853719
When i first read your question, i thought that you were running a small amount of RAM (memory) for audio editing.   After researching your software it does specify 2gb of RAM as a minimum and 4gb as recommended.

http://studioone.presonus.com/what-is-studio-one/system-requirements/

   

It looks like you could bump up your system to 2gb for about $20,

http://www.amazon.com/1GBx2-memory-Inspiron-E1405-E1505/dp/B001SVNHIC/ref=pd_cp_pc_0

If you really want a smooth workflow with audio, more RAM will make a big difference.

 
This might have something to do with your software not functioning correctly (not necessarily your USB hardware).
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Nanci252 earned 0 total points
ID: 38870458
Well,  actually,  the answer did not come from Experts Exchange,  but  thru presonus,   and it was to  take each  usb  port and  run the legacy driver  for Audio box  to install to each.  then once the  box  was  disconnected,  moved around and reconnected  to the computer,  the windows xp  would  stop alerting  new hardware found, and the box began to work as required.
Thanks for the input  folks.   It was all helpful.
Nan
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Author Closing Comment

by:Nanci252
ID: 38884117
posting made me think,  ideas  were tried.  but until  each port was 'installed'  it remained stuck in stupid.   once done,  however -  proper function  took place.
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