Mastering equip. & pc sound not working together
Posted on 2013-02-04
Dell Inspiron 6000 running WinXP media, sp3 , 512 Ram , factory hardware. Machine is good. It's the two listed software that are not working
Studio One Artist 220.127.116.11 ver. and AudioBox USB audio mastering 'device' and accompanying software. 2.8.40 ver.
Not producing any Sound or Playback otherwise, acts installed the way it should be ? yes, followed 'disk' instr. during 'device install' ie: usb fully disconnected from pc at 'auto-play' begin of cd, by instr. 3 -4 .....it tells you to plug in, done, (yes, have also tried various usb's on pc - no diff. in this issue),
the system is recently clean and operating top performance. When this stuff is closed, off and unplugged... pc has no problems. sound or otherwise.
Have attempted forum suggested un and re/installs of both studio One and AudioBox USB, several failed times. now, they appear installed ok. , but when you pick a song from the studio one screen and it loads, the audio box screen comes forward and you should see the marker bar moving as a song plays, and the song does not play, the computer's native sounds go unheard, and the play button is not even 'active' in order To press it in audio box. this just seems totally disorganized as an installation and audio management.
Even in the pc's control panel areas - you can 'see' audio box, but it is greyed out, where you can adjust volume, device to use, and so on. it's there - but it's there and blocking the Sigma Tel Major C audio and trying to flute the sound thru audio box and as if there is no way to make adjustments.
All ''packages'' have been installed as per the auto-run retail disks provided, and the disk fof audio box was followed per equip. remained Unplugged until the disk instructed to put the usb into the pc and follow further install screens. this was done at least three diff. reinstall procedures.
it is getting very frustrating.
And when we totally disconnect the audio box from the pc, all the sound and adjustments return to the pc normally.
What is the solution for this ? We found the local retailer to be sadly incapable of taking this situation in hand as tho they do not have any training with the software and equipment.