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Auto-forward email from Public Folder in Exchange 2010

Posted on 2013-02-04
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Last Modified: 2013-02-10
I'm trying to setup a public folder in Exchange 2010 that will automatically forward any emails dropped (copied/moved) into it, to an external recipient.

In the past with Exchange 2003 I have used the "Folder Assistant", configuring it through Outlook from the client side.

I've tried to set it up the same way but it doesn't send any email. I've also tried an internal recipient and that isn't working either.

It must try at least once to send the email because it then disables the rule.

I've attached screenshots to show how I've got it configured and also the rule after it's disabled.

Also this is in an SBS 2011 environment.

Any suggestions?
Capture.JPG
Capture1.JPG
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Question by:dbasplus
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Expert Comment

by:djsharma
ID: 38853750
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EMJSR earned 500 total points
ID: 38853764
You may also want to check the following:

Have a look in the Exchange Management Console, in the Hub Transport Server (Organisation Configuration). “Automatic Forward” may be disabled. If you enable that setting, it should allow you to auto-forward emails.
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Expert Comment

by:Malli Boppe
ID: 38853829
The screen shots that are attached  is that from the outlook.
Can you set a transport rul on the exchange server and see if that works.
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Author Comment

by:dbasplus
ID: 38857129
Some good ideas here, thanks. I'll go through them one by one -

djsharma - This server is not an upgrade from 2003, instead it is a new clean install - so there should be no problems with left over containers/OU groups from the 2003 server, which is what I think your links are pointing to?
I have also changed the permissions for the 'Default' and 'Anonymous' users to be 'Owner', along with all other users that might be using the folder, but this didn't help either.

EMJSR - I found the "Automatic Forward" setting on Exchange and it was indeed disabled so I thought this was going to be it, but sadly no. I've attached a screenshot just to confirm I've done it correctly.

mboppe - Shouldn't the default transport rules be fine for this? I can create a new one but what settings should it have?
Allow-automatic-forward.JPG
Public-Folder-Properties.JPG
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Expert Comment

by:EMJSR
ID: 38857149
Have you restarted the Exchange Information Store and related services after making the change to enable "Automatic Forward"? Just to make sure you're not looking for further issues if not required. A lot of changes require a restart of the services to fully grip.
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Author Comment

by:dbasplus
ID: 38857189
Yes I restarted the entire server just to make sure everything was applied and services were restarted.
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Assisted Solution

by:dbasplus
dbasplus earned 0 total points
ID: 38857261
Got it working, but now I feel silly as it was so simple - just had to "Mail Enable" the public folders in Exchange! Don't know how I could've missed that one.

I've reset the permissions back to the default levels, and have tested for sending to both external and internal recipients and it works fine.

It wouldn't have worked without EMJSR showing me the "Automatic Forward" option which I never knew existed so they will get the points on this one.

Thanks everyone for your help with this.
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Expert Comment

by:EMJSR
ID: 38857266
You know that's always the way; it's always the most simple, unsuspecting thing. Believe me, every day anew! Very glad you got it working though!
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Author Closing Comment

by:dbasplus
ID: 38872814
The final step to get this working I found myself (Mail-enable the public folders) but EMJSR also provided excellent advice which was also required (enable Automatic Forward).
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