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Email images shrunk when viewed in Windows 8 / Outlook 2010

Posted on 2013-02-05
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Last Modified: 2013-02-05
Hi - we've created an Outlook email template (OFT) for a client which inlcudes a banner image across the top - this is 650 pixels wide. Almost all recipients of the email are seeing it correctly except for one. They are running Windows 8 / Outlook 2010 and they see the banner shrunk down to about 350 pixels wide (in proportion - not stretched). I have done a Google search and seen it suggested that images should be saved at 96 dpi rather 72 dpi, which I have done - but this has had no effect and the 'shrinking image' issue still occurs. Any ideas what's going wrong?
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Question by:TedMorey
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jerseysam earned 500 total points
ID: 38854329
You may need to set the DPI in text size too on that machine.

See extract taken from post (http://superuser.com/questions/211020/prevent-outlook-2010-insert-picture-resizing-image):

"Update: The 96 dpi mentioned in my answer above is not fixed. In Windows, you can choose to set the DPI value to other settings using for example, Control Panel > All Control Panel Items > Display in Windows 7. This change affects the DPI value that MS Office products use.

If your text size is set to something other than "Smaller" (i.e., 100% / 96 DPI), you will have to use a DPI setting other than 96 DPI, depending on the text scaling factor you have set. This is especially true on laptops where people tend to use larger text settings, because their screens are much smaller (often set this way right out of the factory). For example, if you are using Medium size text (i.e., 125% of the 96 DPI value), your images will have to have their DPI setting changed to 120 in order not to get rescaled/resampled when inserted into Outlook.

The moral of the story is that if you use 96 DPI and see that your inserted images are still coming out blurry, check your Text Size settings in Windows and adjust the DPI value accordingly
"
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by:TedMorey
ID: 38855074
Great answer thanks very much! This guy had his text scaling set to 150% and everything was getting screwed up as a result.
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by:jerseysam
ID: 38855369
Ah cool. Happy to help.
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