Email images shrunk when viewed in Windows 8 / Outlook 2010
Posted on 2013-02-05
Hi - we've created an Outlook email template (OFT) for a client which inlcudes a banner image across the top - this is 650 pixels wide. Almost all recipients of the email are seeing it correctly except for one. They are running Windows 8 / Outlook 2010 and they see the banner shrunk down to about 350 pixels wide (in proportion - not stretched). I have done a Google search and seen it suggested that images should be saved at 96 dpi rather 72 dpi, which I have done - but this has had no effect and the 'shrinking image' issue still occurs. Any ideas what's going wrong?