Solved

exchange 2007 reply address incorrect

Posted on 2013-02-05
5
662 Views
Last Modified: 2013-03-02
Hi

One of our users emails addresses has started sending the reply to address to external recipients as

IMCEAEX-_O=FIRST+20ORGANIZATION_OU=FIRST+20ADMINISTRATIVE+20GROUP_+20CN=CONFIGURATION_CN=RECIPIENTS_CN=JENNIFER+2ETAYLOR@######.ac.uk

(the hashes are for security, that's actually my colleges name)

instead of jennifer.taylor@#####.ac.uk

I have been into the exchange Gui and tried removing the x400 address for that user but it gets re-added automatically. the set address as reply option is greyed out.

Any ideas
0
Comment
Question by:jrb139
  • 2
  • 2
5 Comments
 
LVL 7

Expert Comment

by:ded_ch
ID: 38855807
In the email address tab, make sure you remove the checkmark on the bottom where it sais "automatically update email adress from policy..." or something (can't remember how it is called now)

Anyway. Unless you remove that checkmark, you will not be able to change the reply address.
0
 
LVL 5

Expert Comment

by:Metaltree
ID: 38855825
Not sure if I completely understand what you are saying but normally with these types of issues its because of the NK2 file/cached email on the client.

http://www.simple-talk.com/sysadmin/exchange/exchange-e-mail-addresses-and-the-outlook-address-cache/
0
 

Accepted Solution

by:
jrb139 earned 0 total points
ID: 38856013
Well, when people receive an email from her they cannot reply to it as exchange has somehow sent out an address to reply to which looks like above.

MetalTree
This happens from within an OWA client on any device so I don't think this is a caching issue on a client device.

ded-CH
I have removed the Automatically update email addresses based on email address policy It didn't allow me to set the standard email address as the default sender but I could remove the x400 address, which I have done and it has made absolutely no difference.

Any other ideas chaps and chapettes ?
0
 
LVL 5

Expert Comment

by:Metaltree
ID: 38856046
0
 

Author Closing Comment

by:jrb139
ID: 38944825
Found no solution, delete AD account and mailbox and then recreated them.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question