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exchange 2007 reply address incorrect

Posted on 2013-02-05
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Last Modified: 2013-03-02
Hi

One of our users emails addresses has started sending the reply to address to external recipients as

IMCEAEX-_O=FIRST+20ORGANIZATION_OU=FIRST+20ADMINISTRATIVE+20GROUP_+20CN=CONFIGURATION_CN=RECIPIENTS_CN=JENNIFER+2ETAYLOR@######.ac.uk

(the hashes are for security, that's actually my colleges name)

instead of jennifer.taylor@#####.ac.uk

I have been into the exchange Gui and tried removing the x400 address for that user but it gets re-added automatically. the set address as reply option is greyed out.

Any ideas
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Question by:jrb139
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Expert Comment

by:ded_ch
ID: 38855807
In the email address tab, make sure you remove the checkmark on the bottom where it sais "automatically update email adress from policy..." or something (can't remember how it is called now)

Anyway. Unless you remove that checkmark, you will not be able to change the reply address.
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Expert Comment

by:Metaltree
ID: 38855825
Not sure if I completely understand what you are saying but normally with these types of issues its because of the NK2 file/cached email on the client.

http://www.simple-talk.com/sysadmin/exchange/exchange-e-mail-addresses-and-the-outlook-address-cache/
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jrb139 earned 0 total points
ID: 38856013
Well, when people receive an email from her they cannot reply to it as exchange has somehow sent out an address to reply to which looks like above.

MetalTree
This happens from within an OWA client on any device so I don't think this is a caching issue on a client device.

ded-CH
I have removed the Automatically update email addresses based on email address policy It didn't allow me to set the standard email address as the default sender but I could remove the x400 address, which I have done and it has made absolutely no difference.

Any other ideas chaps and chapettes ?
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Expert Comment

by:Metaltree
ID: 38856046
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Author Closing Comment

by:jrb139
ID: 38944825
Found no solution, delete AD account and mailbox and then recreated them.
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