Solved

HP Photosmart 7200 funny printing issue

Posted on 2013-02-05
15
234 Views
Last Modified: 2013-02-12
Hi,

The issue I experience with a client's printer is funny and unsolvable for me. Please help!

The printer prints ok either in black or in colour. When you try to print in black and colour together the print out is not sharp. Like 2 text one on top of another.

Have you ever experienced the issue like this? If yes, could you help?
Thanks
0
Comment
Question by:Remap
  • 5
  • 3
  • 3
  • +2
15 Comments
 
LVL 9

Expert Comment

by:EMJSR
ID: 38856208
It sounds to me like you're having a cartridge alignment problem. Have a look here and see if any of the steps listed help you resolve the problem:

http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=buu00657&lc=en&product=305335
0
 

Author Comment

by:Remap
ID: 38857594
I initailly thought about it. The printer is not allowing me to do the alignment from the control panel on it. It comes up with an error.
0
 
LVL 9

Expert Comment

by:EMJSR
ID: 38857640
What is the error? Have you tried removing the cartridges and reseating them, then trying again?
0
 

Author Comment

by:Remap
ID: 38857705
The error does not say anything in particular. Just that the alignment cannot be done. Yes we tried a different cartridges as well.
0
 
LVL 9

Expert Comment

by:EMJSR
ID: 38857747
Here is a list of all the error codes. Does the one you're getting correspond to any of those in particular:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=391152&prodTypeId=18972&objectID=c00267466

There are also some suggestions as to how they can be resolved.
0
 
LVL 91

Expert Comment

by:nobus
ID: 38858546
you can alsways test if the printer does the same on another PC - if so, that would clearly blame the printer
0
 

Author Comment

by:Remap
ID: 38859412
it seems there is an issue with the printer
0
6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

 
LVL 91

Expert Comment

by:nobus
ID: 38859909
what happens if you print a test, or configuration page?
0
 
LVL 12

Expert Comment

by:Sandeep
ID: 38860618
Try to re install the drivers of this Printer and then see if it cause same issue or error.
0
 
LVL 34

Accepted Solution

by:
Michael-Best earned 500 total points
ID: 38860818
If re-installing the printer and its drivers does not solve the problem then you may have a faulty printer which if under warranty can be repaired or replaced by HP.
(if not under warranty then a new printer will probably be cheaper than the HP service fee)

Use the latest drivers from HP:
http://www8.hp.com/uk/en/support-drivers.html
0
 
LVL 91

Expert Comment

by:nobus
ID: 38862915
0
 

Author Comment

by:Remap
ID: 38878290
It did not work in my case. Thanks for helping anyway.
0
 

Author Comment

by:Remap
ID: 38879086
I've requested that this question be deleted for the following reason:

None of the proposed solutions worked, alhough I appreciate help.
Eventually I threw the printer away. Was a bit annoyed with trying to fix it.
0
 
LVL 34

Expert Comment

by:Michael-Best
ID: 38879087
"None of the proposed solutions worked, alhough I appreciate help.
Eventually I threw the printer away. Was a bit annoyed with trying to fix it"

It seem that the solution was correctly aswered.
Posted on 2013-02-07 at 03:47:16ID: 38860818
Quotes from my comment:
"you may have a faulty printer"
"a new printer will probably be cheaper"
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

Stuck in voice control mode on your Amazon Firestick?  Here is how to turn it off!!!
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now