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system clock returned

My grandad has somehow managed to get his system clock (windows 7) to revert back to 2008! Not only that but some apps seem to of reverted back to default settings! Any idea what he could have done to cause this, or any way to identify exactly what he has done,ie any log or clues if some sort of reset has taken place?

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EMJSR

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tmoore1962

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Pau Lo

ASKER

He beleives he was having an issue with norton internet security at the time and I've just done a search on system clock and norton and it seems there's a few known links here

Pau Lo

ASKER

Any idea on cost for the aforementioned battery? Rough price?

EMJSR

I guess that is possible. I'm not a huge fan of Norton/Symantec AV products. Their backup software is good, but the AV is a system hog. There are better alternatives. Have a look and make sure his Windows is fully up to date (Microsoft Updates). I remember there was a bug in the Windows time management that was fixed and that was causing problems with a number of AV packages. Shouldn't be an issue in Windows 7, but who knows.

Other than that, make sure the AV database is current, run a scan and see what happens.

You can always try to turn off the automatic time service for a while and observe what happens.

EMJSR

The batteries are not very expensive. Maybe $3.00 or so. You usually get them in cheaper multipacks. I'd recommend Energizer or similar.

Pau Lo

ASKER

How do you manually check for missing patches?

Pau Lo

ASKER

Yeah this is odd in norton its saying the last virus definitions update was a similar sort of time to when the system date has reverted back too....

EMJSR

To check for patches, open the Start menu and type Windows Update, press <Enter>. Then click on the "Check for updates" link to the left.

Pau Lo

ASKER

Also its informing me windows updates haven't been updated since 2008! Weird!

EMJSR

Have you reset the time to normal?

Pau Lo

ASKER

Yeah I've done that manually..

EMJSR

If updates are giving you problems do the following (no need otherwise).

In a command prompt, type: net stop wuauserv

Then go into "C:\Windows\SoftwareDistribution" and rename "Download" to "Download.old".

Then back in the command prompt type: net start wuauserv

Try rerunning the updates.

Pau Lo

ASKER

Any theories on what's going on now? Or next steps?

Pau Lo

ASKER

Well I've downloaded all the norton updates (from 2008), run a scan, downloaded all windows updates from 2008, installed, manually changed the clock. Any ideas why we've been beemed back to 2008? And whether if I do all this updates whether the root cause will kick in again and beem us back to 2008 status once more? Or should the steps taken resolve this issue once and for all....

Pau Lo

ASKER

And if I have been 'beemed back' are there any other things above and beyond windows updates av updates and the clock I'll need to 'update' to 2013 status?

SOLUTION