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ActiveX wont work in IE on Windows 7

Hi there,

We have an issue with our new Windows 7 machines (64 and 32 bit.) We are not getting prompted to install ActiveX at all with IE8 and IE9. When we go to a site where we know we should be prompted for install, we just get a blank page with a red X instead. No prompt and no install. This works fine in XP, but we are upgrading our equipment and XP is not an option anymore. It is not just one specific ActiveX.

We have:

Reset the browsers.
Opened up all of the ActiveX security in the browsers to see if it would prompt.
Tried to repair/find missing .dll files.
Roll back versions from IE9 to IE8.
Wiped a machine entirely and did fresh installs of everything.
Ensured all was completed on administrator profiles.
Tested on multiple machines in various scenarios.

Any ideas??
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A-Money
Asked:
A-Money
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1 Solution
 
William FulksSystems Analyst & WebmasterCommented:
Do you have any antivirus software running that might be set to stop them?
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tjc123Commented:
Make sure "Automatic prompting for ActiveX controls" is set to Enable in Internet Options - Security - Internet - Custom level...
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A-MoneyAuthor Commented:
phungus69 -- We do not. We thought is was symantec at first (on my machine) so we tried it with a few wiped machines as well.

tjc123 -- Yes, we did that as well with no success.
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tjc123Commented:
Did you check all the other ActiveX related settings in the same area and set them to prompt?  For example, "Run ActiveX controls and plug-ins" = Prompt and there a few others.
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A-MoneyAuthor Commented:
tjc123 -- yes. We completely opened up every setting (in internet and trusted.) If is said prompt or disable, we changed it to enable.

Side note: This does not occur with IE8 on XP machines (confirmed identical IE settings.)
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William FulksSystems Analyst & WebmasterCommented:
What's the site? I've seen this happen before where the control had to be manually installed.
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tjc123Commented:
Have you tried turning off User Account Control on the Win7 machines to see if that has any impact?  Also, are the users Admins on these same machines?
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A-MoneyAuthor Commented:
tjc123 -- UAC is off and yes we are using local admins on the machines (see above.)

phungus69 -- Our main concern in installing is for a medical electronic record site. Do you think they would be able to give me the ActiveX to install manually?
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William FulksSystems Analyst & WebmasterCommented:
I'm sure they could.

I had a client that was using a real estate site and had the same problem. The site just made the control downloadable from their main page.

That reminds me - try turning off the pop-up blocker and see if that helps.
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