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'style.display' is null or not an object

Posted on 2013-02-05
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Last Modified: 2013-02-06
I have a user who has to access a secure website for downloading information. When she goes to the page and clicks on the link she gets "style.display is null or not an object". The page has worked in the past and works for other users. Just not her.

I had her empty her browser (IE) cache. No help.

Everything I can find about this error message is for programming, not end users.

I know the page works; I've used it myself. But it gives this message every time for her.

She needs this to work so she can do her job!

Thanks in advance.
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Question by:SEStratton
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5 Comments
 
LVL 75

Expert Comment

by:Michel Plungjan
ID: 38859092
Not enough information to help you.

There is obviously an error on the page which needs to be solved by a programmer.
You need to contact the site owners/webmasters and tell them.

Without looking at the page in question I cannot help you further
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Author Comment

by:SEStratton
ID: 38859259
Well, the page has worked for months on this very computer. It works on every other computer. It works when this user logs into the site from another computer.

It doesn't sound like the error is in the page programming to me.

It sounds like there's a bad script loaded into the cache or something like that. Except I had her clear the cache and that didn't fix it.

Is there anywhere else a downloaded script from this page could be stored on this machine?
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LVL 75

Accepted Solution

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Michel Plungjan earned 500 total points
ID: 38859517
Did she click ctrl-f5 after closing, opening and navigating to the offending site?

Is her compatibility settings the same as the othe computers or dud she perhaps enable compatibility for all sites?
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Author Comment

by:SEStratton
ID: 38859561
Thanks so much. Ctrl-F5 cleared it up.

Don't know about the compatibility mode suggestion.
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LVL 75

Expert Comment

by:Michel Plungjan
ID: 38860224
That was just in case. Ctrl f5 is almost always a good idea when refreshing cashed data
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