QuickBooks 13: The company file is located on another computer and QuickBooks cannot contact that computer
Posted on 2013-02-05
We are running QB 2013, and the company file is on a data drive on a Windows Server 2003. I scanned the directory and the file shows up in the DB Manager window. I checked the QuickBooksDB23 service is running and is set to Automatic. The user is also given Full Access to the QB DB shared folder as well. One of the workstations (Windows 7) can only login in single user mode, but can not change to multi user mode. When attempting to change to multi user it gets the error:
Problem: The company file is located on another computer and QuickBooks cannot contact that computer. Error code: H202.
Solution: Fix the hosting setup. Recommended: On the computer where the file is located, verify that QuickBooks is set up to host multi-user access.
I can ping the server. The workstation's windows firewall is off. Other workstations have no problem connecting using multi user mode.
One other thing, the Windows Firewall on the server is off as well.
Also on the workstation with this problem, going to File -> Utilities, I can see the option to "Host Multi-User Access", so that means it's not trying to host the file.
I feel like I checked everything. What else can it be?