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QuickBooks 13: The company file is located on another computer and QuickBooks cannot contact that computer

Posted on 2013-02-05
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Last Modified: 2013-02-14
We are running QB 2013, and the company file is on a data drive on a Windows Server 2003. I scanned the directory and the file shows up in the DB Manager window. I checked the QuickBooksDB23 service is running and is set to Automatic. The user is also given Full Access to the QB DB shared folder as well. One of the workstations (Windows 7) can only login in single user mode, but can not change to multi user mode. When attempting to change to multi user it gets the error:

Problem: The company file is located on another computer and QuickBooks cannot contact that computer. Error code: H202.
Solution: Fix the hosting setup. Recommended: On the computer where the file is located, verify that QuickBooks is set up to host multi-user access.

I can ping the server. The workstation's windows firewall is off. Other workstations have no problem connecting using multi user mode.

One other thing, the Windows Firewall on the server is off as well.

Also on the workstation with this problem, going to File -> Utilities, I can see the option to "Host Multi-User Access", so that means it's not trying to host the file.

I feel like I checked everything. What else can it be?
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Question by:pzozulka
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by:Thomas Grassi
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by:pzozulka
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Yep, followed all those steps short of running QuickBooks file doctor.
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by:Thomas Grassi
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Do you have it working now?
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by:pzozulka
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No still the same problem. I am trying to avoid using the QuickBooks file doctor on the server. I will try using it on the workstation, but not on the server since it works for all other users.
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by:Thomas Grassi
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from the server do this  open command prompt type net share

on computer open command prompt type net share //servername

Post results

does the share that the database files show on the computer?
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by:pzozulka
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From the workstation:

This shared resource does not exist.

More help is available by typing NET HELPMSG 2310.

Also, the attached image is from the workstation showing that the Q drive is mapped via DFS share to the server (i1whlnet02).

From the server:

Share name        Resource                                             Remark

-------------------------------------------------------------------------------
print$                    C:\WINDOWS\system32\spool\drivers
                                                                                                Printer Drivers
E$                           E:\                                                          Default share
prnproc$              C:\WINDOWS\system32\spool\PRTPROCS

C$                           C:\                                                          Default share
ADMIN$               C:\WINDOWS                                    Remote Admin
IPC$                                                                                       Remote IPC
F$                           F:\                                                          Default share
QuickBooks Enterprise Data
                                E:\QuickBooks Enterprise Data
Accounting         IP_10.0.24.3       Spooled               Accounting
BatchRoom01    IP_10.0.24.21    Spooled               Batch Room 01
Checks2               IP_10.0.24.5       Spooled                Checks2
Collect                  IP_10.0.24.7       Spooled                Collections
CS                           IP_10.0.24.8       Spooled                CS
Exec01                  IP_10.0.24.9       Spooled                Exec01
IT                            IP_10.0.24.19     Spooled               IT
Mail04                   IP_10.0.24.6       Spooled                Mail04
Mail05                   IP_10.0.24.12     Spooled               Mail05
Mail06                   IP_10.0.24.12     Spooled               Mail06
Mail9000              IP_10.0.24.20     Spooled               Mail9000
Mail90002            IP_10.0.24.15     Spooled               Mail90002
Mail90003            IP_10.0.24.13     Spooled               Mail90003
Marketing           IP_10.0.24.18     Spooled               Marketing
Payments            IP_10.0.24.16     Spooled               Payments
PDFCreator         PDFCreator:       Spooled                eDoc Printer
Risk                        IP_10.0.24.17     Spooled               Risk
qb.png
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Thomas Grassi earned 500 total points
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Ok my bad do a net view \\i1whlnet02  from your computer post results

Also how is the share mapped?

do a net use on the computer  post results
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by:pzozulka
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The drive is mapped using regular UNC path.

C:\Windows\System32>net view i1whlnet02

Shared resources at i1whlnet02

Share name                   Type         Used as  Comment

-------------------------------------------------------------------------------
Accounting                     Print           Accounting
BatchRoom01                   Print           Batch Room 01
Checks2                                Print           Checks2
Collect                                   Print           Collections
CS                                            Print           CS
Exec01                                   Print           Exec01
IT                                             Print           IT
Mail04                                   Print           Mail04
Mail05                                   Print           Mail05
Mail06                                   Print           Mail06
Mail9000                              Print           Mail9000
Mail90002                            Print           Mail90002
Mail90003                            Print           Mail90003
Marketing                           Print           Marketing
Payments                            Print           Payments
PDFCreator                        Print           eDoc Printer
QuickBooks Enterprise Data        Disk
Risk                                    Print           Risk
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by:Thomas Grassi
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Ok good so the computer can see the shared folder

It is mapped as "Q"

Open Explorer then open the Q Drive see the files?

Then try to add a text file to that folder from the user that is logged on.

Lets see if we have a permissions issue.
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by:pzozulka
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I was able to add a text file no problem.
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by:Thomas Grassi
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Ok so now we know that the user has permissions to acces that folder.

So now back to Quickbooks for the problem.

Can you reestablish the company data?

Some setting in Quickbooks is not correct.

I do not have Quickbooks installed but my GF does will not see her till Thursday I can check it out then if you do not find anything in Quickbooks

Try opening the company data from the file open not by selecting the company file from the sign in screen if I remember right.
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by:pzozulka
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I lied, it's not mapped using regular UNC path. It was mapped using a DFS mapping. For some reason the DFS mapping does not affect XP users, but this user was a WIN 7 user. I remapped the drive using UNC path, and all is working now.

Thanks for your help.
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Author Closing Comment

by:pzozulka
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Also how is the share mapped?

It was a drive mapping issue. See solution towards bottom of post.
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