Docrecord unable to populate fields
Posted on 2013-02-05
I currently support a client that is running Docrecord software by Prism which they use to manage their scanned documents. They also have an old proprietary system running on linux which stores all their old customer information. Bascially the process is they scan an invoice into Docrecord. Once in docrecord, it then reads the invoice number from the scanned document. This can also be manually typed in if it doesnt read properly. They are then able to hit the "populate" button which connects to the old linux systems database and pulls in fields such as Customer Name, Invoice Date, Work Order Numbers, ETC. Everything was working fine until we had to re-IP the old linux box. I was able to locate an ODBC connector on the Docrecord server and repoint it to the new IP. Connections test fine however we are still unable to "Populate" the fields from the old linux system to docrecord.
This is the error we get:
Unable to connect to the Auto-Popluate source.