Posted on 2013-02-05
Client Computer running Windows 7 Pro SP1 & Outlook 2013. Client began experiencing problems while running Outlook 2010 and upgraded using Home & Business 2013 and the problem continues. Using pop3 with a PST file. No background, wall paper or custom stationary is being used. All setting are default to HTML. Not using Word for e-mail.
Problem: Some but not all e-mail appears blank in the reading pane and when opened. The attachments don't show up either. However if you hit forward you can both read the e-mail and open the attachment. Everything also works when running Outlook in Safe Mode, outlook.exe /safemode. You can read e-mail and open attachments everything is fine. But if you open Outlook in normal mode with all add -ins disabled the problems remain.
What I have tried.
1.) Ran scanpst - no change
2.) All add-ins disabled - no change
3.) Created a new profile and used a new PST file, did not import any old data. Problem remains.
4.) Did repair install of Office 2013 - no change.
Any ideas or suggestions appreciated.