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Can't delete file on server from users saved profile...

Posted on 2013-02-05
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Last Modified: 2013-02-07
I have a directory on my server that houses roaming user profiles. One user somehow got a couple of corrupt files on the desktop folder of his user profile. These then copied over to the server which can now not be deleted. One other additional item I noticed is that the two offending files do not seem to exist on the user’s desktop on the workstation.

The two files are:

Prf3cc6.tmp and prf4773.tmp and they are both 0 KB files.

The error I get is “Cannot delete ‘File’: The file or directory is corrupted and unreadable”.

The server is Windows server 03 and the drive is a Mirrored set on two SCSI drives.

Right clicking on the file and showing properties does not show any security tab in which I could take permission and delete it that way.

This is a production server, so our options for taking it offline and re-formatting the drive are limited.

Finally, this is the only issue we are having with this drive. Historically, this system has been reliable and stable.

Thanks in advance
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Question by:RKoons
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dlethe earned 500 total points
ID: 38857429
If the file or directory is corrupt, then you will only do additional damage by even attempting to delete them.  In fact, you are likely doing damage elsewhere by continuing to run the system.

Take a full backup now and schedule down time to do the chkdsk and scan/replace bad blocks.  A corrupted file and filesystem WILL USUALLY SPREAD.
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by:RKoons
ID: 38857432
Can I run a Chkdsk on an array through windows?
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by:dlethe
ID: 38857452
Yes, just as long as it can be dismounted.  If it is the C:\ drive, you're screwed and have to schedule it for a reboot.

But remember, do a full backup first, you probably have corruption elsewhere. Better to know now.  Don't overwrite an old backup either, you may have to so a selective restore.
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by:RKoons
ID: 38857457
Thanks... We will not run this until Saturday. I will let you know once we are done.
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by:dlethe
ID: 38857465
... but those 2 files could be leftovers from an active virus, or just some old DLL file that gets loaded from an app that was deleted but had a poorly written deinstaller.   Assume the worst, and hope for  the best.
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