Solved

Samsung Laptop "access denied" windows 8.

Posted on 2013-02-05
6
1,069 Views
Last Modified: 2013-02-16
I have a customers laptop that is only a month old.  It is a samsung.  

After doing some windows updates the computer shut down normally and upon restart it goes to the RECOVERY screen and states the computer needs to be repaired. (the digital signature for this file couldnt be verified).  Errror code 0x0000428.

I have tried to boot with turning off the secure boot feature in the bios and get no where.  I have tried to do a system restore by booting from windows 8 disk and that too gets no where.   i have also removed the drive and scanned for virus activity with a second computer in a drive enclosure.  That too found nothing.

With the research i have done, it appears to be a know problem with UEFI settings and so far the sollutions evades me.  Thus is the reason i am here looking for help.

If you have any suggestions, i would love to hear them.

Thanks in advance.
0
Comment
Question by:speednutt
  • 4
6 Comments
 

Author Comment

by:speednutt
ID: 38857710
Also, i have run the bootrec commands /fixboot, fixmbr, rebuildbcd and no change at all.
0
 
LVL 16

Assisted Solution

by:l33tf0b
l33tf0b earned 250 total points
ID: 38857833
Can you try changing the UEFI settings to 'Both' Set legacy as first and try again?
0
 

Author Comment

by:speednutt
ID: 38857847
Unfortunately i dont have those options.  In the boot section, i can select secure boot and either enable or disable it.  In the Security section, the uefi secure boot is disabled however it is grayed out so i am unable to change it.   also grayed out are the protected signatures (disabled-setup mode), customized signatures (disabled -standard mode).  Just below that i have the option to reset to manufacturing default and i have done that but no changes.

Thanks for the suggestions.
0
Backup Solution for AWS

Read about how CloudBerry Backup fully integrates your backups with Amazon S3 and Amazon Glacier to provide military-grade encryption and dramatically cut storage costs on any platform.

 
LVL 23

Accepted Solution

by:
Nagendra Pratap Singh earned 250 total points
ID: 38857942
The culprit seems to be windows update so once you fix it, then update and test again.
======================

I was able to resolve this issue with the bootrec utility using the Windows Recovery Enviroment.  Follow the steps here:
http://www.sevenforums.com/tutorials/20864-mbr-restore-windows-7-master-boot-record.html

See also:

http://support.microsoft.com/kb/927392
 

For me this issue was caused by a Windows Update.

http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/703b6caf-79e0-4414-a5b5-14b50f495bb3

======================================
0
 

Author Comment

by:speednutt
ID: 38897563
I did the bootrec and that changed nothing even though all the commands reported completing successfully.    Thanks for the suggestions, the computer has since been returned to the place of purchase.  Windows 8 is junk at this point
0
 

Author Closing Comment

by:speednutt
ID: 38897571
thanks for you help and suggestions
0

Featured Post

Backup Solution for AWS

Read about how CloudBerry Backup fully integrates your backups with Amazon S3 and Amazon Glacier to provide military-grade encryption and dramatically cut storage costs on any platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question