Solved

Windows 7 Blue Screen of Death minidump analysis request

Posted on 2013-02-05
5
685 Views
Last Modified: 2013-02-06
Greetings wise wizards of EE:

I'm helping a friend with a Gateway Windows 7 desktop, that began producing the dreaded Blue Screen of Death upon start up. It began a few days ago, apparently for no obvious reason.

I visited my friend today and was able to succesfully start the computer in safe mode. I tried using System Restore, but the BSOD would appear again on starting in normal mode. I then disabled all start-up applications using the msconfig command, but alas, the BSOD appeared every time on start up.

Attached is the Minidump file that I copied from the C:/Windows/Minidump folder. I am hoping one of you wise wizards can analyze this file to inform me of the cause of the dreaded BSOD. Though I am grateful for any response, I ask for a specific analysis of the attached minidump file, rather than just general maintenance or security advice, so I can tackle the issue directly.

Many thanks in advance,

Zovoth
020513-32198-01.dmp
0
Comment
Question by:zovoth
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 14

Accepted Solution

by:
Rob Miners earned 500 total points
ID: 38857913
Probably caused by : avgldx64.sys ( avgldx64+19ff9 ) Try to uninstall either from Programs and Features or download and run this tool.

AVG Remover

http://www.avg.com/au-en/utilities

If this system is used for home use I would switch to Microsoft Security Essentials. If not reinstall AVG.

http://windows.microsoft.com/en-US/windows/products/security-essentials/download
0
 
LVL 5

Expert Comment

by:tjc123
ID: 38858007
Have you tried pushing F8 before boot up and selecting Last Known Good Configuration?  Also, boot up into Recovery Mode using the Windows 7 disk and choose the command prompt option once inside the setup screen.  Try using fixboot, fixmbr, and chkdsk /p to see if that fixes your issue.
0
 
LVL 10

Expert Comment

by:Prashant Girennavar
ID: 38858610
http://forums.majorgeeks.com/showthread.php?t=35246

Above link will help you to read the BSOD and the cause.

Hope this helps

Regards,

_Prashant_
0
 

Author Closing Comment

by:zovoth
ID: 38862191
Greetings rrjmin0:

Many thanks for your rapid and extremely helpful reply. I downloaded the AVG Remover Tool, which fortunately will run in safe mode. After it completed its process, I restarted normally with completed success. You sir, have foiled the Blue Screen of Death!

Thanks again for your minidump analysis, it allowed me to go straight to the solution.

May the wind be at your back,

Zovoth
0
 
LVL 14

Expert Comment

by:Rob Miners
ID: 38862209
Your welcome :)
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

No single Antivirus application (despite claims by manufacturers) will catch or protect you from all Virus / Malware or Spyware threats. That doesn't stop you from further protecting yourself however - and this article is to show you how.
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question