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Outlook 2010 0x8004210A error while trying to receive more messages than available

Posted on 2013-02-05
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Last Modified: 2013-02-06
I just started getting an Outlook error (0x8004210A) trying to receive emails from my main AT&T email address (actually Pacbell.net).

The problem seems to be Outlook thinks there is 1 more new message to receive than are actually available.

I tested this by sending 1 message to myself and then clicking on "Send/Receive all Folders"
I receives the message that I just sent to myself but Outlook continues to wait for another message until the error code is presented.

Outlook is correctly receiving email from my Comcast.net, Hotmail.com, and another Pacbell.net account.

The full error text is
Task 'xxx@pacbell.net - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
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Question by:persegal
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btdownloads7 earned 500 total points
ID: 38858314
That pretty much means that there is an issue on the server. You'll need to log into their webmail, and delete (or move) every message from the inbox so that it's empty. Once that's done, Outlook should start working normally.
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Author Closing Comment

by:persegal
ID: 38861989
Thanks for the info.
I thought that I tried your solution before I opened this problem.
But I guess that I didn't.
All is well.
Any idea what caused the problem initially?
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LVL 14

Expert Comment

by:btdownloads7
ID: 38862012
It sometimes happens when the server can't process a message correctly. There is really nothing you cab do when that happens, except deleting the bad message from the server
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