I have to do some interviews soon for a Second-line support technician soon, does anyone have some good material I can use to technically evaluate them. If someone has come up with a little question sheet it might save me an hour and would be much appreciated. Ideally something that might have questions of varying difficulty would be ideal
There should be a reasonable focus on active directory and general trouble shooting for applications. Our guys would occasionally jump on a server to trouble shoot shares but nothing server related in any major way. We support all Office applications including Outlook however we don't provide training in its usage, we only resolve errors etc.
Much appreciated in advance as always, this has been totally sprung on me with little prep time.