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Posted on 2013-02-06
Last Modified: 2013-02-07
I've set up an account with one user on "" as recommended.

After I get outlook-online running with my email, etc. I will set up the other users. For now I need to get my domain switched over to on-line, and sync the existing email, etc.

I am unable to login to exchange?? Does anyone have a good link or info on how to get started?

Question by:rp_lodge
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Expert Comment

by:Alan Hardisty
ID: 38859106
Visit and enter your and the password you have been sent, change the password and then login again using your new password.

From there, go to the Domains section in the left-hand side and run through the process of adding your domain.  Once added, you will need to add a TXT record to your DNS records to prove you own the domain.  Once added, return to the Office 365 portal and verify it.  It may take a while.

Once verified, you can add a proper user account using the licenses you purchased, then once added, you then need to setup more DNS records, or if you bought a small business account, you will need to change your nameservers to those of Microsoft.

Once the nameservers have been changed or the DNS records have been setup and verified, you can then start using your account and configure Outlook etc.


Author Comment

ID: 38860757
Thank you,

The issue was not having a password, which is now resolved. Your instructions were very helpful.

Issue #2

Outlook 2003 has an un-readable drive. I do have PST files for everyone here. How do I get the data loaded?

LVL 76

Expert Comment

by:Alan Hardisty
ID: 38861068
Technically - on EE you should only ask one question within a thread to keep the question and comments on the same topic, but as you are new, you may not know this.

If the drive is bad, then you need to run a check disk against it and hope that it resolves the issues.  Open up My Computer and right-click on the C: drive and choose properties.  Then click on the Tools Tab and click Check Now.  Tick both tick boxes and click OK and acknowledge the warning, then reboot.  The computer should then boot up and scan the drive for errors, which may take an age depending on the size of the drive.

Do you have a backup copy of the .PST files?
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Author Comment

ID: 38862100
Oops, didn't remember about the one subject question.

Thanks for your help.

As to your original answer. I added a couple of user accounts and assigned them licenses, but I am not sure what to do when you said "then once added (users), you then need to setup more DNS records".

The old exchange drive is gonzo. I do have backup PST and Pub records. I will post another question.

LVL 76

Expert Comment

by:Alan Hardisty
ID: 38862989
No problems - it isn't the crime of the century :)

If you run through the Domain section, there are about 3 steps (depends on what you purchased).

Step 1 is add the domain and add the TXT record ms=967644213 (random number) to DNS and then confirm you have done this which tells MS you own the domain.

Step 2 is to add users

Step 3 is to finish the job by adding DNS records (CNAME / MX / SRV etc) to your DNS control panel and then confirm that this has been done, then you are all set to start using your Office 365 accounts.

Author Comment

ID: 38863169
Thanks again, it worked fine.

I guess the same applies to adding a second domain.

LVL 76

Accepted Solution

Alan Hardisty earned 500 total points
ID: 38863241
Indeed it does.  You can have as many domains as you like on the account and add aliases to an account based on those additional domains.


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