• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 452
  • Last Modified:

The same email address name but different internal domain

We have multiple companies which means we have multiple domain names on our exchange server.  Each company has a customer service department and would like an email address "customerservice"@***.com .  Is there a way to have multiple customerservice usernames but only tied to the different domains?

We are using Exchange 2010
  • 2
1 Solution
Ben HartCommented:
Not that I know of.. your best bet would be similar to what I did for my company.  We had customer service people in each location so the usernames I created were based on the state (like most of the differential namings were decided).

so I have ms-customerservice@***.net and mi-customservice@***.net

each group knew what username to use just based on what state they were in.
Yes, you can have a single AD "customerservice" account, and multiple email addresses for each domain you have configured.

Now, if you meant, multiple mailboxes, then No. You would be able to have multiple mailboxes with the same "customerservice" login.

But, here is a possible solution if multiple mailboxes:

Login/Mailbox      Email address
cs-domaina           cs-domaina@mydomain.local, customerservice@domaina.com
cs-domainb           cs-domainb@mydomain.local, customerservice@domainb.com
cs-domainc           cs-domainc@mydomain.local, customerservice@domainc.com

Hope this helps!
Ben HartCommented:
What your talking about is multiple, different email aliases on a single AD user account.  I don;t think that's what OP is looking for.
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
You can have


but they should be unique within the Domain and the DisplayName and Alias should be different as well as if not it will cause duplication issues

- Rancy
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now