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Exchange 2010 rules quota

Posted on 2013-02-06
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Last Modified: 2013-02-11
I have a user that was on a 64KB rule limit, i have used the following command:
 
get-mailbox (user) | set-mailbox -rulesquota 256kb

to expand his rules, needless to say this does not work.  I have restarted the information store and I also verified the limit was correctly set:

[PS] C:\Windows\system32>get-mailbox (user) | fl  rulesquota
RulesQuota : 256 KB (262,144 bytes)

When trying to add a email address to an existing rule he has setup he recieves the error:

"One or more rules cannot be uploaded to Microsoft Exchange and have been deactivated.  This could be because some of the parameters are not supported, or there is insufficient space to store all of your rules"

When I try to add an email address to an existing rule in OWA i get:

"Using Outlook Web App or Windows PowerShell to modify your rules will delete any rules that were previously turned off using Outlook.  If you want to preserver the rules you turned off using Outlook, select "No" and use Outlook to edit your rules.  Are you sure you want to proceed?"

We had no rules turned off of outlook so I just state no on this message.  Not sure if it would delete one of my rules.  I have created dummy rules under my own account and i can duplicate the messages this user gets as well.

We are running Exchange 2010 with all rollup 1, 2, 3 and 5 v2 installed.
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Question by:TSWIT
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LVL 15

Expert Comment

by:jrhelgeson
ID: 38859960
What version of Outlook client is the user using?
Just to be clear - Exchange 2010 SP2 update roll-up 5v2?
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38859963
What if you create a new Outlook profile ?
If option please move his Mailbox to another database and try

- Rancy
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Author Comment

by:TSWIT
ID: 38860193
jrhelgeson:
The client is Outlook 2010 SP1 - with the latest updates.
and yes Exchange 2010 SP2 rollup 5v2 (KB2785908)

Rancy:
we are using non cached mode on the account, and I just tried creating a new profile and signing in and still getting same error.  I believe I will reboot the database servers tonight first then I will try a move request to a different DB.
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Accepted Solution

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TSWIT earned 0 total points
ID: 38860291
I believe I just found the problem, We have been modifying a rule that was from specific email addresses.  I believe we hit the limit of senders that we can allow for this rule to deliver to  a specific folder.  I am able to create a new rule and I am not getting a message.
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Author Closing Comment

by:TSWIT
ID: 38875441
The author found the solution.
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