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Have a issue with connecting with new printer on network

Posted on 2013-02-06
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Last Modified: 2013-02-11
Running a 2003 R2 print server (also my DC) the server is located at our data center location. The new printer I installed is at a remote branch we are connected to our branches via a MPLS network. The printer is live on the network I can ping it and access it from any other server or workstation in our datacenter that I have tried, however I cannot ping it from our print server I can ping every other device at the branch location from the print server. Something else worth noting is when I do a tracert from the print server it times out on everystep however if I tracert a different device at the branch location I get all the data you would exepect to get from a tracert.. Any ideas on what I should try I have ran out ideas. I did reboot the print server this morning it didnt make a difference

Thanks
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Question by:bankadmin
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Assisted Solution

by:tmoore1962
tmoore1962 earned 2000 total points
ID: 38860842
If the network information in the printer is correct, ie subnet mask, default gateway, dns, and wins, netbios, then I would look at access lists on the routers between the two locations, the IP address assigned to the printer may not be within the current access list parameters.
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bankadmin earned 0 total points
ID: 38861089
As I was typing up a reply to your suggestion I thought of trying to change the IP address of the printer I change the IP from .56 to .57 and it now is working from the print server. I forgot to metion that I was replacing a broken printer and I just put in a different driver and matched the IP information on the new to what the broken one had, I have done this countless times in the past and never had an issue for some reason it did the trick... I will give you the points for jogging my brain.. Thanks
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Author Closing Comment

by:bankadmin
ID: 38875478
His comment got me thinking in a different direction not the one he mentioned but it help me in resolving the issue.
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