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Outlook 2010 Download header only not working

Posted on 2013-02-06
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Last Modified: 2013-05-06
Hello Experts

Outlook 2010 setup as pop internet account.

under define send/received setting click download header only, and it would not received any new message.

unclick it then all message will download, was working before but after attempting adding a new gmail account into outlook (which current all removed) the download header-only option no longer working. The PST Data files size is currently about 6.8GB

Please advise thank you.
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Question by:rwy123
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Jackie Man earned 500 total points
ID: 38863007
what do you mean by "unclick it then all message will download"?

Could you post back a screen shot of your settings?

My setting for Send or Receive is shown below.

Send or Receive Settings
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Author Comment

by:rwy123
ID: 38863014
When I click "download header only" ---> Nothing will happen

when I click on "Download complete item includes attachment"  ---> Message will download.
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LVL 41

Expert Comment

by:Jackie Man
ID: 38863175
Which ISP is your email service provider?

Have you checked with your ISP for the mail server log?
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Author Comment

by:rwy123
ID: 38863238
we use cp.net critial path.

when I log in to the webmail the message is there. It was always working until recently we try to add an gmail account into outlook.

thanks

 David
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LVL 41

Expert Comment

by:Jackie Man
ID: 38863335
Have you contacted Critical Path for a support call on your issue?

Besides, how do you setup and remove Gmail from Outlook 2010?

Do you use the same PST file for both CP.net and Gmail account?
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Author Comment

by:rwy123
ID: 38864954
Call Critpal path, they said their server working 100% it's something on the outlook that cause the issue.


Add gmail using the standard pop/smtp from the account setting in outlook, but shortly remove entire account.

Yes use the same pst.file for CP.net and gmail.

thank you
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LVL 41

Expert Comment

by:Jackie Man
ID: 38866350
How many days that your email will be kept on the mail server?

You need to set it to zero day and do the following.

Download all existing mail with attachment.

Create a new mail profile with a new post file.

Manually drag and drop all messages from corresponding folders from the old pst file to the new pst file.

Disable the old mail profile and test whether you can download with header only.

It is just like the process of transferring all contents of outlook from an old computer to new computer and if the test is OK, move all stuff from the old pst file to the new pst file.

You do not need to delete the old pst file as just in case you miss any thing, you can copy them from the old pst file.
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