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Outlook 2010 Crashing when moving emails to PST

I have one user whos having issues. She has W7 32bit, and Office 2010. This just started a week ago. She has 2 pst files, one is about 4GB, and the other is 100MB. If she tries to move emails to either one, outlook freezes, to the point where we have to reboot because its just spins and spins. The PSTs are located on her local computer. Shes had these PSTs for awhile so Im at a loss to what could have changed. What I've done so far:

recreated outlook profile
recreated both pst's
ran PST through scanpst
disabled all addons

Not sure what to try next. Its only her. I have others who have bigger PSTs and they have no issuse.

Amit

Did you tried to do same from some other machine. Test from a different machine.

BCipollone

Could try repairing Office. Where are the PST's located? Are they on a network drive or are they stored locally?

There may be some anti-virus or another program causing this as well.

amy150

ASKER

They are stored locally and I have tried repairing office. Sorry, I forgot to mention that in my list of things Ive tried.

Also, I tested her PSTs on my computer and I have no issues.

Amit

Disable AV and run outlook in safe mode and try again.

BCipollone

Well worst comes to worst... you can do a system restore back to a point when it was working. How long has it been doing this? Are there recent changes or updates that may have started this problem?

If it does turn out to be antivirus I have heard that "McAfee SiteAdvisor Service" can cause issues.

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amy150

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amy150

ASKER

There is no solution that is working so Im reinstalling OS.