Solved

Outlook 2010 Crashing when moving emails to PST

Posted on 2013-02-06
7
326 Views
Last Modified: 2013-02-26
I have one user whos having issues.  She has W7 32bit, and Office 2010.  This just started a week ago.  She has 2 pst files, one is about 4GB, and the other is 100MB.  If she tries to move emails to either one, outlook freezes, to the point where we have to reboot because its just spins and spins. The PSTs are located on her local computer.  Shes had these PSTs for awhile so Im at a loss to what could have changed.  What I've done so far:

recreated outlook profile
recreated both pst's
ran PST through scanpst
disabled all addons

Not sure what to try next.  Its only her.  I have others who have bigger PSTs and they have no issuse.
0
Comment
Question by:amy150
  • 3
  • 2
  • 2
7 Comments
 
LVL 42

Expert Comment

by:Amit
ID: 38860823
Did you tried to do same from some other machine. Test from a different machine.
0
 
LVL 13

Expert Comment

by:BCipollone
ID: 38860833
Could try repairing Office.  Where are the PST's located?  Are they on a network drive or are they stored locally?

There may be some anti-virus or another program causing this as well.
0
 
LVL 1

Author Comment

by:amy150
ID: 38860863
They are stored locally and I have tried repairing office.  Sorry, I forgot to mention that in my list of things Ive tried.

Also, I tested her PSTs on my computer and I have no issues.
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 42

Expert Comment

by:Amit
ID: 38860880
Disable AV and run outlook in safe mode and try again.
0
 
LVL 13

Expert Comment

by:BCipollone
ID: 38860979
Well worst comes to worst... you can do a system restore back to a point when it was working.  How long has it been doing this?  Are there recent changes or updates that may have started this problem?

If it does turn out to be antivirus I have heard that "McAfee SiteAdvisor Service" can cause issues.
0
 
LVL 1

Accepted Solution

by:
amy150 earned 0 total points
ID: 38915091
Nothing is working so I will be reinstalling the OS.  Thanks for all of your suggestions but nothing worked.  I set up her profile on a new computer without any issues, so its something on this computer.
0
 
LVL 1

Author Closing Comment

by:amy150
ID: 38929144
There is no solution that is working so Im reinstalling OS.
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

As with any other System Center product, the installation for the Authoring Tool can be quite a pain sometimes. This article serves to help you avoid making these mistakes and hopefully save you a ton of time on troubleshooting :)  Step 1: Make sur…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question