Solved

Outlook 2010 Crashing when moving emails to PST

Posted on 2013-02-06
7
307 Views
Last Modified: 2013-02-26
I have one user whos having issues.  She has W7 32bit, and Office 2010.  This just started a week ago.  She has 2 pst files, one is about 4GB, and the other is 100MB.  If she tries to move emails to either one, outlook freezes, to the point where we have to reboot because its just spins and spins. The PSTs are located on her local computer.  Shes had these PSTs for awhile so Im at a loss to what could have changed.  What I've done so far:

recreated outlook profile
recreated both pst's
ran PST through scanpst
disabled all addons

Not sure what to try next.  Its only her.  I have others who have bigger PSTs and they have no issuse.
0
Comment
Question by:amy150
  • 3
  • 2
  • 2
7 Comments
 
LVL 41

Expert Comment

by:Amit
ID: 38860823
Did you tried to do same from some other machine. Test from a different machine.
0
 
LVL 13

Expert Comment

by:BCipollone
ID: 38860833
Could try repairing Office.  Where are the PST's located?  Are they on a network drive or are they stored locally?

There may be some anti-virus or another program causing this as well.
0
 
LVL 1

Author Comment

by:amy150
ID: 38860863
They are stored locally and I have tried repairing office.  Sorry, I forgot to mention that in my list of things Ive tried.

Also, I tested her PSTs on my computer and I have no issues.
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 41

Expert Comment

by:Amit
ID: 38860880
Disable AV and run outlook in safe mode and try again.
0
 
LVL 13

Expert Comment

by:BCipollone
ID: 38860979
Well worst comes to worst... you can do a system restore back to a point when it was working.  How long has it been doing this?  Are there recent changes or updates that may have started this problem?

If it does turn out to be antivirus I have heard that "McAfee SiteAdvisor Service" can cause issues.
0
 
LVL 1

Accepted Solution

by:
amy150 earned 0 total points
ID: 38915091
Nothing is working so I will be reinstalling the OS.  Thanks for all of your suggestions but nothing worked.  I set up her profile on a new computer without any issues, so its something on this computer.
0
 
LVL 1

Author Closing Comment

by:amy150
ID: 38929144
There is no solution that is working so Im reinstalling OS.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now