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Outlook 2010 Crashing when moving emails to PST

Posted on 2013-02-06
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Last Modified: 2013-02-26
I have one user whos having issues.  She has W7 32bit, and Office 2010.  This just started a week ago.  She has 2 pst files, one is about 4GB, and the other is 100MB.  If she tries to move emails to either one, outlook freezes, to the point where we have to reboot because its just spins and spins. The PSTs are located on her local computer.  Shes had these PSTs for awhile so Im at a loss to what could have changed.  What I've done so far:

recreated outlook profile
recreated both pst's
ran PST through scanpst
disabled all addons

Not sure what to try next.  Its only her.  I have others who have bigger PSTs and they have no issuse.
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Question by:amy150
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7 Comments
 
LVL 44

Expert Comment

by:Amit
ID: 38860823
Did you tried to do same from some other machine. Test from a different machine.
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Expert Comment

by:BCipollone
ID: 38860833
Could try repairing Office.  Where are the PST's located?  Are they on a network drive or are they stored locally?

There may be some anti-virus or another program causing this as well.
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Author Comment

by:amy150
ID: 38860863
They are stored locally and I have tried repairing office.  Sorry, I forgot to mention that in my list of things Ive tried.

Also, I tested her PSTs on my computer and I have no issues.
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LVL 44

Expert Comment

by:Amit
ID: 38860880
Disable AV and run outlook in safe mode and try again.
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Expert Comment

by:BCipollone
ID: 38860979
Well worst comes to worst... you can do a system restore back to a point when it was working.  How long has it been doing this?  Are there recent changes or updates that may have started this problem?

If it does turn out to be antivirus I have heard that "McAfee SiteAdvisor Service" can cause issues.
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amy150 earned 0 total points
ID: 38915091
Nothing is working so I will be reinstalling the OS.  Thanks for all of your suggestions but nothing worked.  I set up her profile on a new computer without any issues, so its something on this computer.
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Author Closing Comment

by:amy150
ID: 38929144
There is no solution that is working so Im reinstalling OS.
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