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Rebuilding an empty AutoComplete list in Outlook 2010

Posted on 2013-02-06
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Last Modified: 2013-02-08
We have a user who had problems with their Auto Complete list, and so they clicked the button under options to clear/empty the list so that they could then begin rebuilding it.

When they enter a partial name in the To field and then click 'check names', Outlook is only checking against the global address book and not against their contacts as well.  Is that a setting somewhere?

When I enter a last name and then click 'check names' (if it is not on my autocomplete) Outlook does find it in my contacts...  why is it not working for this user?

We are both Outlook 2010 Exchange accounts in cache mode.
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Question by:snyperj
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Rajitha Chimmani earned 500 total points
ID: 38861683
Try the below steps.

Tools->AddressBook
In this dialog box, click on Tools->Options
Make sure Contacts folder is listed under "When sending mail, check the names in the following folders"
If not add it by clicking on Add.
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